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In modern business, prompt service and personalized communication directly affect sales volume and customer loyalty. However, managers do not always have time to process all requests in a timely manner. At the same time, routine tasks take up a huge amount of time, distracting employees from more important duties. Professional development of a chatbot for Telegram, other messengers, social networks, or websites allows you to solve all these and many other issues through automation.
At the same time, smart digital assistants can speed up and optimize business processes, increase their effectiveness, and reduce the budget for performing routine tasks:
At the same time, chatbots do not take sick days, do not make mistakes, do not violate regulations, and do not forget anything. If you want to improve service quality, increase efficiency, seamlessly implement automation, and reduce costs, custom chatbot development is the tool you are looking for.
AVADA MEDIA creates virtual assistants for businesses in Telegram, Facebook, Viber, and other platforms. From simple FAQ solutions to AI assistants with machine learning capabilities that can analyze human speech and provide the right answers even to unusual requests.
A digital assistant or chatbot app is automated software that simulates live communication with a user to perform routine tasks without human intervention. Text-based assistants are the most common, but audio and video equivalents are also widely used.
A chatbot simplifies communication for a company and its audience by automating a range of business processes—it answers questions, accompanies the user from the first contact to payment, collects feedback, provides advice, conducts sales and surveys, informs about promotions, and performs many other daily functions depending on the type of assistant and the needs of the company. Virtual assistants work according to pre-written scripts and AI modules.
Digital assistants are a practical tool that solves many operational tasks that directly affect profitability, business development, and audience loyalty:
Consumers value speed and accuracy. Automating repetitive processes improves service quality and user experience. Chatbots respond instantly to inquiries 24/7, helping to prevent potential customers from being lost due to delays in response or human error.
Processing routine tasks, attracting customers, handling objections, promotion — all these aspects of a company’s activities can be performed by staff or a smart assistant that works around the clock and free of charge. Creating a chatbot is cheaper than developing a mobile application, let alone maintaining several specialists. Often, it copes with routine tasks more efficiently than a human.
Competent chatbot development allows you to more accurately qualify leads, collect contact information, segment inquiries, and effectively engage website visitors in dialogue, encouraging them to take the desired action. The social and commercial activity of potential customers is increasingly shifting to messengers and social networks. Based on customer classification, messages about products and services can be sent en masse to consumers who are interested in them.
If you have a chatbot, managers don’t waste time processing typical repetitive requests and/or taking orders—employees can focus on more complex and urgent tasks.
With a qualified approach, a digital assistant:
Leave a request for consultation – we will analyze your business and offer effective chatbot solutions that will make it more efficient and profitable.
Telegram chatbot for ticket sales
Digital assistants have proven their effectiveness in a wide variety of industries, from retail to B2B.
In retail, chatbots:
For educational platforms:
In the service sector:
For the B2B sector:
Creating a chatbot for a website, messenger, or social media means gaining a competitive advantage and increasing the efficiency of business processes, while optimizing the cost and effectiveness of communication with customers.
Creating an effective digital assistant is a multi-level process. That is why we approach it systematically and iteratively, coordinating all key stages with the customer and thoroughly testing the product at key stages of production. This guarantees high-quality results and adherence to deadlines.
What stages does the development of a chatbot for business include:
1. Analysis of client tasks. We study the project, goals, and issues that need to be addressed—automation, sales growth, technical support enhancement, lead generation, etc. We analyze the specifics of the industry, the company’s internal processes, its products, and its audience.
2. Designing scenarios. We develop UX logic and architecture, integrations, and create a communication funnel — we think through how and what the assistant will talk about, what markers to use and how to recognize the user’s intentions, leading to the desired action. After the customer approves the layouts, we compile the technical documentation for the product.
3. Development and configuration. We implement logic and rules, scenarios, triggers, connect databases — we write code and create the functional part, menus, and perform integrations. Developers also set the style and tone of communication that matches the company’s tone of voice.
4. Testing. We check the finished product for bugs, gaps in transition logic, ambiguity in responses, reactions to atypical questions, etc. We eliminate all flaws and optimize the chatbot for stable, glitch-free operation.
5. Integration, launch, and support. We connect the assistant to target platforms and external systems and configure it for correct functioning. We launch the bot, train the client’s team on how to effectively use the control panel, transfer dialogue to the operator, monitor the quality of work, etc. Upon request, we also provide post-release support—we implement updates, refine functionality, update scenarios, etc. We analyze the dynamics of the project’s development and scale it, adapting it to the new realities of the customer’s business. A structured approach to creating virtual assistants allows us to implement products of any complexity that precisely meet the current needs of the client and their audience. Examples of chatbots that we develop for clients can be found in our portfolio.
AVADA MEDIA uses proven software and a flexible stack that covers the needs of chatbot ecosystems of any complexity—from natural language processing to integrations with CRM and analytics. Thanks to this, each of our projects works stably, scales effectively to the needs of a specific company, and integrates into its current IT infrastructure.
Programming languages, frameworks – chatbots can be developed in Python, PHP, JavaScript, Java, C#, Node.js. We use Rasa, Microsoft Bot Framework, and Dialogflow to build advanced dialogues, and OpenAI API / ChatGPT for adaptive intelligent solutions.
Integrations with external systems:
Channels and platforms for creating chatbots – Telegram, Viber, Facebook, WhatsApp, Slack, Web chat. We also create assistants in the form of applications upon request.
Design and UX logic – Moqups, Figma, Miro.
Infrastructure and DevOps – AWS, Google Cloud, Docker, Kubernetes, Azure, CI/CD (GitHub Actions, GitLab CI).
Analytics and monitoring – Chatbase, Dashbot, Google Analytics / GA4, Botanalytics, Sentry.
The right choice of tools guarantees high-quality solutions to the tasks at hand, correct integration into the company’s IT environment, and, most importantly, a positive response from the audience. Each project within the chatbot development service is created for the specific goals of the customer, taking into account the infrastructure and specifics of the business, which ensures rapid launch and smooth integration into work processes without risks or delays.
Depending on the tasks that need to be solved and the specifics of the industry, it is possible to develop different types of digital assistants – from FAQ chatbots that answer common questions to complex intelligent assistants. The variety of solutions and approaches to product implementation is the key to accurately meeting the needs of the customer’s company and its audience.
What types of chatbots can be ordered to promote your business:
In addition to standard solutions, it is possible to develop AI chatbots that work according to predefined scenarios or with machine learning options. In the first case, the system provides a specific answer to a specific request. Machine learning options use artificial intelligence that can understand the language and intentions of the interlocutor, imitate live speech, memorize dialogue options, and predict responses, which significantly improves communication quality and user experience. They are used in innovative projects and niches with complex products and/or logic, as well as high traffic.
Another type of assistant is multi-channel systems that work simultaneously on several platforms (you can order a chatbot for a messenger, website, and social networks at the same time). This is a practical solution for omnichannel business models. Choosing the right type of digital assistant is a step toward optimizing a company’s internal and external processes, increasing its competitiveness, and boosting customer loyalty.
AI chatbot
At AVADA MEDIA, you can order the creation of a chatbot for various niches and types of businesses—we create customized solutions, adapting them to the specifics of the industry, target audience, and work processes. Below are a few examples of the most popular areas.
A virtual assistant simplifies sending personalized offers, information about promotions and discounts, activating bonus programs, and accepting orders with delivery. It can also notify customers about the status of their orders and even accept payments. All of this is available to you and your customers directly in Telegram. Chatbots with well-thought-out scenarios for offline and online stores selling clothing, auto parts, and other goods are a powerful marketing tool with a well-designed server component and a convenient admin panel. Read here to learn how to simplify data storage and processing, as well as business process management in the retail niche.
A virtual assistant is a simple and budget-friendly alternative to CRM systems, allowing you to save on software and reduce the number of employees needed for effective trade. It makes the shopping process much more comfortable for supermarket customers, allowing them to order goods for delivery, receive information about promotions, participate in loyalty programs, and collect bonuses without personal communication with an operator.
This IT solution increases the conversion rate of marketing campaigns and engagement in loyalty programs. We develop chatbots for supermarkets with a full-fledged admin panel and server part.
In logistics and the car service niche, bots are useful thanks to process automation and improved service quality. In addition to standard answers to frequently asked questions and feedback, they allow you to track the current status of delivery/car readiness in real time, process requests and orders, calculate the cost of services, and send messages about the arrival of cargo or the need to confirm payment/delivery.
Chatbots for logistics and car services can also act as a link between customers and internal company systems, increasing the accuracy, speed, and efficiency of service.
Digital assistants are useful for small and medium-sized businesses in the catering industry thanks to their ability to accept and process orders directly in Telegram. This option allows customers to select dishes from the menu catalog and choose a convenient payment method, arrange delivery, leave comments, receive bonuses, and much more without installing applications or making calls. You can read more about the functionality and advantages of developing a custom chatbot for cafes, pizzerias, burger joints, and other catering establishments on this page.
In the beauty industry, digital assistants make booking appointments with stylists more convenient—customers can book appointments directly through Telegram, without having to call or go to the website. With just a few clicks, they can see available dates and slots for a specific stylist, as well as the range of services offered. Reschedule or cancel an appointment, get a promo code for a discount, leave a review, make a prepayment — there are many options available to your customers through the bot. Hairdressers and other specialists receive notifications and contacts on their smartphones, and no database of numbers is required — just leave the chatbot’s address at the reception desk. Read more about the opportunities that a virtual assistant offers companies in the beauty industry here.
Digital solutions significantly increase the effectiveness and attractiveness of discount systems. They make it possible to launch promotions, discount programs, and bonus offers faster, more efficiently, and more cheaply—without plastic cards or creating separate pages/applications. With a contact database, loyalty systems can be activated in a couple of clicks via a convenient messenger, such as Telegram.
An online chatbot allows you to send offers, promo codes, greetings, and discount information for free, and it is easy to adapt to the necessary scenarios and style. Customers can participate simply by opening a dialogue—no tedious forms to fill out or programs to download. It’s an easy way to increase conversion rates. Read more about the capabilities and functionality of IT solutions for loyalty programs here, and if you’re interested in virtual assistants for messengers, we’ve covered them on this page.
An automated assistant greatly simplifies the administration of channels and group chats in Telegram and other messengers through automation and a wide range of available options. Managing dozens of channels simultaneously, processing spam and flood, blocking, sending invitations—this IT solution increases the efficiency of communication with employees and subscribers. Our team can create a chat bot for a group with a server and a convenient administration panel. We perform integration, including complex scenarios and algorithms. Detailed information can be found on this page.
Virtual assistants are an effective tool for automating many routine tasks. They facilitate the management of gaming communities and interaction with their members. How bots are useful for working with Discord servers: they help moderate chats, process commands, send notifications and launch polls, reward users for their activity, track events, and provide feedback on participants’ reactions and actions. This significantly improves the quality of communication and reduces the workload on employees. Flexible configuration allows such IT systems to be adapted to the specifics of projects (from entertainment to full-fledged server management). Read more about the integration capabilities of digital Discord assistants here.
In addition to standard solutions, AVADA MEDIA studio can create voice chatbots, multi-channel chatbots, and chatbots with artificial intelligence of varying complexity. Write to us about the tasks you need to solve, and we will propose and implement an effective strategy.
Telegram bot for business loyalty programs
AVADA MEDIA has been working in the field of business software development and implementation for many years. Our chatbot agency’s IT products are successfully used by corporate and private clients in Ukraine, CIS countries, the European Union, the United States, and Australia.
Our studio has established teams of experts for the development of online chatbots of any complexity. Thanks to our deep understanding of this IT niche and the needs of companies from various industries, as well as the use of the latest technology stack, we launch effective solutions for routine and strategic tasks. We offer chatbot creation from scratch, project-based cooperation, outstaffing, outsourcing, and dedicated IT team services.
Advantages of working with AVADA MEDIA:
If you are looking for a place to create a chatbot for your business, sign up for a consultation with AVADA MEDIA — we will analyze your project, offer a customized implementation strategy, and quickly launch a product that will effectively solve your tasks.
How much does it cost to develop a chatbot?
The budget depends on the complexity of the scenarios, the number of channels, and integrations. The price of developing a chatbot is also influenced by the depth and variability of dialogues and funnels, the need for custom solutions, AI implementation, and interface and design requirements. We calculate the cost of creating a chatbot after auditing the task and discussing the details during a consultation.
How long does it take to start up?
Creating a chatbot for business takes an average of 2 to 6 weeks or more. It all depends on the functionality and degree of integration. The minimum development time for an MVP is 5-10 days. Standard projects with integrations are implemented within 2-3 weeks. Launching more complex bots with analytics and a custom chatbot UI takes 4-6 weeks.
The duration of the work is influenced by factors such as:
What platforms do you develop bots for?
We can create chatbots for Telegram, Instagram, Viber, Facebook, and WhatsApp. We also develop virtual assistants for websites, mobile apps for Android and iOS, and corporate messengers (Slack, etc.).
Do you integrate the bot with CRM or a website?
Yes, upon request, we can adapt the digital assistant to work with any system—from SendPulse, Uspacy CRM, RemOnline, and KeyCRM to custom CRMs, websites, and APIs.
How is your chatbot superior to a conventional feedback form?
The decision to create a chatbot for the website significantly increases the effectiveness of communication with customers. Unlike a feedback form, such an assistant is active: it conducts a dialogue, is able to qualify requests, and reduces the workload on staff 24/7. Most importantly, it increases conversion rates through interactivity.
What will happen after launch?
After developing a chatbot for a website, messenger, or other platforms, we train the customer’s team and provide them with the instructions and documentation necessary for successful use of the product. Upon request, we provide post-release support, collect analytics, and update dialogues and functionality.
Who writes the script?
The scenarios are developed by a team consisting of a UX specialist and a specialized business analyst after a detailed immersion into the specifics of the customer’s company. If necessary, we involve a copywriter with industry experience.
Is it possible to expand the chatbot's functionality or change the script in the future?
Yes, the digital assistant’s architecture is modular. Upon request, we can add new scenarios or refine existing ones, expand integration and the number of channels as needed. Additional branches, entry points, and functional modules can be implemented—the product easily adapts to the dynamics of business development.
Is it possible to create a chatbot with AI?
Yes, we integrate artificial intelligence into chatbots based on ChatGPT and other models for multi-level support, user intent recognition, knowledge base searches, and other tasks.
Will a bot replace a human being?
A virtual assistant is not equivalent to a live employee, but it effectively automates routine tasks (answering typical questions, collecting data, processing applications, navigating menus, etc.). This speeds up the response to requests and reduces the workload on the team. The chatbot can also transfer the dialogue to operators.
How difficult is it to manage a chatbot?
The digital assistant is super easy to use. We’ll give you a handy admin panel, show you the ropes, and train your team. Usually, clients don’t have any trouble updating texts and managing the product’s logic, even without talking to the developers. If you have any questions after launching the chatbot, we’ll be there to help you out.
What if the client writes something that is not in the script?
In this case, the bot will try to recognize the request by offering the most relevant options. If this does not work, it will ask clarifying questions or switch the dialogue to an operator. It is also possible to integrate NLP modules and AI into it for effective work with non-standard requests that are not covered by the scenario.
What kind of data can chatbots collect for businesses?
Virtual assistants can collect contacts (names, phone numbers, email addresses), information about services of interest, and geolocation data. Additional functionality may include collecting/analyzing responses to qualifying questions and any other targeted data. All information is processed in accordance with legal and confidentiality requirements.
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