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For many years, the 1C program was considered the most convenient tool for accounting and automation of enterprises. But now it increasingly does not meet business requirements. Owners are no longer willing to put up with limitations due to an outdated technology stack, closed architecture, and an overloaded interface. Managers want to see the picture in real time, teams want to work in intuitive interfaces, and clients want to receive service without delays. The modern market requires flexible, scalable solutions, so an individually developed CRM system is the best Ukrainian alternative to 1C.
If you realize that your program no longer meets business needs and are looking for a way out of 1C, we are ready to offer an effective alternative. CRM is a digital ecosystem in which all components work as a single whole: sales, marketing, service, document management, communications. The transition from 1C to a CRM system is not about changing the software. It is an upgrade of the entire management logic, digital transformation of processes, and a new level of flexibility.
Companies are increasingly looking for 1C analogues abroad and in Ukraine not only because of the ban on Russian software or outdated approaches. The system simply does not cope with the needs of modern business. Let’s consider the key reasons why companies of various scales and industries are looking for alternatives to 1C in Ukraine.
The 1C program is built on an architecture that was created in a different reality: when the Internet was slow, business processes were linear, and UX requirements were minimal. Today, companies require speed, flexibility, convenience and scalability.
The 1C technological stack is not designed for quick customization, complex interfaces or simple adaptation to a multi-channel business model. Any change is expensive, time-consuming and risky. In the era of microservice architecture, SaaS, REST API and real-time analytics, this is no longer simply irrelevant.
Business has long gone beyond the classic “sale – invoice – payment”. Today, companies work with subscriptions, marketplaces, affiliate programs, flexible sales funnels, digital channels, custom service and logistics logics. And 1C and other programs similar to 1C do not scale well for such scenarios. Due to difficulties with configuration, limited interfaces, insufficient flexibility of the data structure, full implementation of modern business models becomes impossible. Unlike 1C CRM, on the contrary, it easily adapts to unique processes, allows you to quickly test hypotheses and develop the product together with the market.
Modern business is an ecosystem: CRM, website, IP telephony, email marketing, messengers, payment gateways, ERP, BI analytics. All this must be synchronized and connected in a single information space. The 1C program is a priori a closed system. Any integration requires finding workarounds, external developers and constant improvements. It is expensive, slow and unreliable.
Modern CRM, as an analogue of the 1C program, is specially designed for individual tasks, easily integrates into the company’s digital landscape, supports REST API, Webhooks, ready-made connectors and SDKs, allowing you to build a truly flexible digital ecosystem.
The 1C analogue for small businesses and large companies is equally relevant. Regardless of the scale, format and direction of activity, today enterprises are massively abandoning outdated software in favor of personalized, scalable CRM solutions that develop together with the business, and do not pull it back.
Their own CRM system, as an alternative to 1C in Ukraine, is primarily needed by those companies that:
When a business grows rapidly, it becomes cramped within the rigidly defined 1C architecture. CRM systems, especially custom ones, easily adapt to growing data volumes, staff expansion, new directions and branches.
Online sales, marketplaces, targeting, email campaigns, chatbots, multi-channel customer support – all this requires a flexible and connected infrastructure. CRM becomes the center of control of these processes, which simple 1C analogues cannot provide.
Companies where the built-in logic of agreements, statuses, tasks, KPIs and dashboards is important cannot rely on the cumbersome mechanisms of 1C. CRM allows you to configure automation in a way that is convenient for the business, not for the software developer.
If your industry requires efficiency, flexibility, personalized service and the ability to quickly restructure processes, 1C becomes a brake. CRM, on the contrary, accelerates and stimulates changes.
Working with 1C requires narrow-profile specialists on staff, complex and expensive modifications. The CRM system is easier to maintain, is updated faster, and in the case of individual development, it is fully adapted to the needs of the business with minimal costs in the future.
CRM system for a medical center
Switching from 1C to CRM is the right step towards automation, security and growth. In whatever field you do business, if you want to be flexible, scalable, data- and customer-oriented, CRM, as an alternative to 1C for small businesses and large enterprises, will become the basis for a new digital architecture.
CRM allows you to combine sales, marketing, customer base and analytics into a single ecosystem. A modern 1C analog program for Ukraine can take on order control, funnel automation, email marketing, chatbots, website synchronization, call tracking and integration with logistics. While 1C can hardly cope with online order processing, website synchronization, marketplaces and logistics. And there is no need to talk about integration with social networks, chatbots and email newsletters.
Construction, wholesale, consulting, equipment – where the transaction cycle is more than two weeks, many managers, customer segmentation, control of sales stages is required, which 1C cannot provide quickly. CRM allows you to build a complex funnel, automate reminders, conduct correspondence directly from the system, and also analyze the efficiency of the sales department.
These areas are related to personal data, contracts, calculations, a large number of applications. Such a 1C alternative as CRM helps not to miss deadlines, control the load, and manage client cases in a single system. For such companies, the following are important: security, custom UX, integration with external services (NBU, scoring, AML), automation of the customer journey and high-level usability. And 1C does not meet any of these requirements here.
In manufactories, factories, production, accuracy, control, logistics, integration with equipment and planning are important. Applications, logistics, accounting of materials, work statuses, planning of loading of workshops or trips – to implement all this in 1C, large-scale improvements are required, while an individually developed CRM is maximally adapted to the unique business processes of the enterprise. This is a full-fledged alternative to 1C Enterprise.
The transition to more functional analogues of the 1C program is necessary for clinics, educational centers, agencies, service companies – everyone who works with the client in several stages, processes personal data, works with records, reminders and personalization. Where the client journey is important, 1C does not provide the necessary flexibility. CRM replaces Excel, calendars, messengers with a single platform with client history, schedule, payments and communication.
With us, the transition from 1C to a CRM system is not a leap into the unknown, but a transparent, controlled and step-by-step process. Our team accompanies you at every stage to save all data, take into account the nuances of the business and implement a system that really works.
To transfer work from 1C to CRM with a reliable architecture, clean code and flexible logic that easily adapts to changes, scaling and team growth, several stages will be required.
The goal of the transition is not just to transfer, but to improve. An alternative to 1C Accounting must eliminate weaknesses. Therefore, before replacing 1C in Ukraine, you need to understand how everything works at the moment. Analysts conduct a thorough audit, which includes:
Based on the analysis, a technical task will be formed taking into account the specifics of the industry, tasks and scale of the business.
When designing CRM, it is important to understand that it should not be a 1C clone, but a flexible tool that is adapted to your business, and not vice versa. At this stage, our team:
At this stage, an interactive prototype is created – this is a visual model of the future CRM, which can be tested and improved before the start of development. With the help of prototyping, the customer can be shown the key screens of the system (customer base, documents, reports, tasks, agreements, communications), navigation, data structure, relationships between modules – to agree and make changes.
Designers develop the visual style of CRM – color schemes, fonts, icons and interface elements to ensure attractiveness, logical placement of elements, compliance with the company’s visual style. The system should look modern, unique and easy to understand.
Creating a UI design for a marketplace system
Data transfer is one of the most important stages. Our specialists provide the safest and most accurate migration:
With us, you do not lose history when switching to the Ukrainian analogue of 1C, but on the contrary – translate it into a format convenient for analysis.
This is a key stage at which the prototype turns into a fully functional digital system, fully adapted to your processes. It consists of:
Before replacing 1C, the CRM program undergoes comprehensive testing: all functions, scenarios and roles are checked, edge cases are worked out, load testing is carried out, security and stability of integrations are assessed. We test both the server and client parts – on different devices, in real business scenarios. The goal is to identify and eliminate errors before the release so that the CRM works stably, quickly and without failures from the first day of use.
We can make CRM super-technological, but if your employees deliberately do not want to use accounting programs other than 1C, are afraid of the new management system, then it will not bring you the expected effect. Therefore, we conduct training sessions, provide documentation and video instructions, and answer questions.
After switching from 1C to CRM, you are not left alone with the system. We provide technical support, promptly respond to questions and problems, help expand the functionality as the business grows, update the security system. CRM will always remain relevant, fast and convenient.
Replacing the 1C program with your own management system is a reboot of the entire business management logic. You move from a rigid accounting system to a flexible digital platform, gaining a number of competitive advantages.
1. Transparent and manageable sales cycle
With CRM, you can get visual funnels, statuses, auto-reminders and the history of each contact. The manager is always aware: at what stage of the funnel the client is stuck, who led him, when there were contacts, what is planned next. Managers no longer lose applications – the system itself reminds when to call back and what to offer.
2. Automation of routine tasks
CRM speeds up work, reduces the number of errors and increases the efficiency of the team, relieving employees of routine tasks. Generating invoices, sending letters, setting tasks, generating reports – all this can be automated.
3. Integration with other tools
CRM can be connected to the website, telephony, social networks, mail, messengers, advertising systems, warehouses and payments. At the same time, it will allow you to work in one window, and not switch between many tabs.
4. Analytics of current data
CRM is a 1C analogue that turns data into a management tool using customizable dashboards, KPIs, metrics in real time. The manager sees the real situation and can react quickly.
5. Flexibility and scalability
Modern CRM systems are analogues of 1C Enterprise, which do not limit you to the framework of one configuration, allow you to add modules, roles, fields, change logic and design, and grow with the business.
6. Security and access control
Delimitation of access rights, action log, encryption – all this is implemented much easier and more modern than in 1C.
7. Single point of contact with the client
It doesn’t matter where the client wrote to you: on WhatsApp, by mail, on Instagram. The built-in omnichannel CRM allows you to collect all communication and interaction history in one window.
Replacing 1C in Ukraine with your own management system is one of the most popular services provided by AVADA MEDIA. For more than 10 years, our team has been helping businesses of various scales and industries transition from 1C to individual CRM systems: from retail and eCommerce to manufacturing. We develop modern Ukrainian analogues of 1C that not only replace outdated programs, but also open up new management horizons.
We offer a modern and comprehensive approach to transferring your business from 1C to individual CRM – with customization of functionality and design, flexible and reliable architecture, taking into account modern information security requirements and seamless integrations with marketing, financial and analytical systems, messengers and IP telephony.
With us, the transition from 1C to CRM becomes a clear, manageable and effective process that helps bring your business to a new level of efficiency and digital maturity.
How to prepare employees for the transition to a new system?
We conduct training sessions and create step-by-step instructions. The transition is gradual so that employees can immediately get started.
What are the risks when switching to 1C analogues in Ukraine?
Among the main risks are data loss, errors in process logic, and temporary productivity loss. Our specialists anticipate all this: they make backup copies, test and launch 1C Accounting analogues in stages.
How long does it take to switch from 1C?
On average, it takes 3-4 months. The term depends on the amount of data to be transferred, the number of processes, and the degree of customization of the future system.
Will there be any downtime in the business during the transition to a 1C analogue (CRM)?
With a professional approach, there is no critical downtime in the business. The transition is carried out in stages, with the possibility of parallel work in 1C and CRM, and the main technical work is carried out during non-working hours.
Will such programs, analogues of 1C in Ukraine, cope with a large amount of data?
We design the architecture so that it scales to your volume of clients, documents, transactions and users.
Is it possible to transfer only part of the processes from 1C to CRM?
You can start the transition to CRM from one block: for example, the client base or sales, if you do not yet need to replace 1C accounting. We configure synchronization and ensure parallel operation of the systems until you decide to completely abandon 1C.
Is there an alternative to 1C in Ukraine that will allow you to transfer document numbers and numbering logic?
In CRM, you can set any number structure: with prefixes, years, types, as well as preserve the sequence and usual logic of document flow.
Where is the CRM system located - on the customer's server or in the cloud?
The CRM system is located on the customer’s server or in cloud storage. This solution provides full control over data and compliance with internal security policies.
Is a CRM system suitable for replacing 1C in eCommerce?
Replacing 1C Trade and Warehouse is an opportunity to implement a modern CRM system that automates product management, inventory, order and logistics with maximum accuracy and flexibility.
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