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Critical success factors for any modern business are speed of response, personalization and multi-channel interaction. Therefore, companies increasingly need not just a CRM, but a tool that can be organically integrated into live communication flows. We have developed a system that combines the interface of a messenger with the functionality of a modern CRM, works equally effectively on mobile and desktop devices, and runs directly in the browser. Chat-oriented CRM AvaCRM is a tool for organic communication and business process management in a familiar and convenient format.
AvaCRM is a progressive B2B application from AVADA MEDIA in the form of a messenger that changes the approach to managing medium and small businesses, providing exceptional efficiency and deep analytics. First of all, the solution eliminates data fragmentation and increases the efficiency of your team, providing a single point of control over all client interactions. Unlike traditional chat-oriented CRMs, AvaCRM establishes interaction with the client in the most natural and familiar format. The clear interface allows you to quickly configure the system and start working.
The main feature of AvaCRM is a messenger interface instead of the tabular structure of traditional CRM. Here, all the logic of communication and data exchange is deployed in a convenient and intuitive chat format.
Mobile version of AvaCRM
Our AvaCRM business solution is not just a messenger. Full-fledged CRM functionality makes the system a universal tool for sales, support and marketing.
The main chat-CRM workspace, where all interactions with customers take place, is not just a list of dialogs, but a full-fledged communications center, where contacts, messages and tasks are presented in a convenient, dynamic form. The section includes the following functional elements.
The lead feed provides instant access to all current and completed dialogs, showing:
Each dialog opens in a messenger format with a full message history. Chat CRM for small businesses also supports the transfer of documents, media files and voice messages.
The Feed features filtering and search by category, status, and date – this allows you to quickly find the desired conversation and effectively manage the incoming message flow. You can quickly make a call, switch to other communication channels, for example, from Telegram to WhatsApp. This reduces the number of switching between tools and speeds up the processing of requests.
In the Statistics section, you can see the number of new and current conversations for the selected period, monitor the workload on employees, and quickly respond to changing situations.
The Contacts tab is a complete customer database with filtering, tagging, and interaction history. You can combine data from different channels into a single profile, add new contacts, and manually edit information.
AvaCRM allows you to implement chatbots and AI agents to process typical requests, automatically assign tags or route dialogues, significantly reducing the load on operators.
Building a team structure, delimiting access and roles for each employee in Settings provides control and security when working with the client base.
Our CRM system for small businesses in the messenger format is flexible and scalable, for centralized processing of customer requests it easily integrates with messengers (WhatsApp, Telegram, Instagram Direct, Viber, Facebook Messenger) and the website, as well as with ERP, payment systems and eCommerce platforms – when building end-to-end processes. The program is adapted to a large number of requests, dialogues, customers, etc. The architecture allows you to expand the number of users, departments, channels. API support makes it possible to implement custom integrations specific to your industry.
AvaCRM screens
Our CRM chat is created in the PWA (Progressive Web App) format – this technology combines the advantages of a website and a mobile application. What this means for users:
Chat-oriented CRM in PWA format is convenient, modern, and cost-effective, especially for businesses that value mobility and flexibility.
In conditions of high load, each request must be processed quickly, in context and without data loss. Our chat-CRM will become a single center for managing communications and business processes. AvaCRM already includes all the necessary functionality for automation, effective work with messengers, deal management and analytics. Our messenger-oriented CRM for medium and small businesses is quickly implemented and adapted to your business. This allows your company to quickly start working and evaluate efficiency in the first days, and technical support and updates from our team will ensure the relevance and stability of the system.
If you have specific requirements or want to get a unique and fully adapted to the specifics of your business chat-oriented CRM system, our team is ready to create a custom solution, building the architecture, functionality and integrations for your scenarios from scratch. We develop the best CRM systems for small businesses, guarantee transparent terms of cooperation, fixed terms and competitive prices. A professional approach and support at all stages of implementation ensure a successful start and long-term results.
Contact us to discuss your needs and start automating your processes today.
How much does it cost to implement chat-oriented CRM?
The cost of implementing a CRM in a messenger format depends on the chosen format of cooperation, the volume of necessary modifications and integrations, the number of users and the complexity of business processes. Based on your needs and budget, we will offer the optimal format and price of chat CRM – adaptation of a ready-made solution or individual development. More details about this can be found on the page IT Project Cost Calculator.
How long does it take to develop an individual messenger-oriented CRM for a medium-sized business?
Chat-CRM development for an individual project takes from 3 months and depends on the volume of requirements, integrations and agreements. Adaptation and implementation of the finished product is as fast as possible.
How is the chat-oriented interface better than traditional CRMs?
Chat-oriented CRM provides natural and intuitive communication with customers in the familiar messenger format. This lowers the threshold of employee adaptation, speeds up the processing of requests and combines communications from different channels in a single window.
Is it possible to switch between messengers within one chat?
Yes, AvaCRM unites all corporate communication channels in a single window, simplifying communication, eliminating duplication and significantly increasing the speed of managers’ work.
How does the system help control the quality of service and the work of agents?
AvaCRM has built-in analytics tools, including monitoring, the number of requests processed and internal metrics that allow you to assess the effectiveness of each employee.
Is it possible to integrate AvaCRM with external business systems?
Thanks to the API, our chat CRM is ready to integrate with ERP, accounting software, marketing platforms and other services to create a single business management ecosystem. You can also order from us individual development of ERP and other programs for businesses of any direction and scale.
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