CRM for call-center B2C
Modern large companies aimed at working with individual clients (B2C segment) are simply obliged to maintain the activity of the call center at the proper level. For this, your call center just needs a modern CRM system that allows you to automate and organize all the processes performed by operators and management, as well as synchronize the information processing system and telephony.
How to automate communication with each client as much as possible, but at the same time take into account the widest possible range of issues. How to minimize routine operations and remove the influence of the human factor. How to reduce the costs of the work of operators without compromising quality. All of these issues can be resolved with a good call center CRM tailored to your needs. AVADA MEDIA offers only thoughtful and working solutions.
What is a CRM for call-center ? Functional
This is a software package that is designed to automate the work with the client and simplify the lives of both operators and managers, marketers – and, ultimately, business owners. But the main thing is that your CRM makes the telephone call for the client as simple as possible – in this case, due to improved service, the sales volume will also increase, which means profit. For example, a client should not wait too long or continuously click on the buttons that are used by its answering machine. CRM is quite capable of storing data about past customer requests, which in some cases can reduce the interaction time until it benefits.
Such systems have extensive functionality that allows you to solve the problems of the call-center:
It is important that, with all its advantages, CRM for the call-center remains simple enough and understandable for inexperienced operators in order to reduce the time for staff training. Therefore, it is not out of place to have a knowledge bank about a system with a category and search.
What benefits do you get after implementing the system CRM for call-center
CRM creates a single database of company customers who called your contact center. You can arrange access to the database for any specialist – a sales manager, a marketer. This will accelerate the exchange of information within the company, managers will have full access to information about customers and their needs and will be able to adjust services, as well as set up advertising campaigns. Also, thanks to CRM, the return on each call center employee is increased, thanks to this, at the same or less cost, you can satisfy the requests of more customers.
Manageability of the business as a whole through the implementation of CRM is also increasing. You at any time have access to reports on the needs and requirements of your customers, as well as on the work of your operators.
If your call center is having difficulty maintaining a database and customer service, if you have more complaints about long waiting times and poor quality service, order CRM for a call center at AVADA MEDIA. We offer a system on order and we only sell the options that you need.
The best confirmation of our qualifications and professionalism are the stories of the success of our clients and the differences in their business before and after working with us.
Our clients What they say about us
Thanks to AVADA-MEDIA for a great project. The developers of AVADA-MEDIA have made for us a convenient and functional system for booking homes. This is not our first project with this company. The professionalism of its developers and competent management make the company the best IT partnerDenis, owner
I have been working with the AVADA-MEDIA team for more than 5 years. I want to note the professionalism of the developers and the excellent management of the employees who always help me in the tasks. We have implemented many different ideas with the AVADA-MEDIA team, and at the moment we are moving the existing store to a new platform.Risto, owner
He chose the AVADA-MEDIA team for his startup and for several years now we have been developing this project together. A lot of things have been done and improved during this time. Thanks to the team of AVADA specialists, the project is gaining commercial momentum and has already entered the Ukrainian market.Игорь, Co-owner
We have been cooperating with Sergey’s team for 5 years in various business areas, including in the field of information technology. Sergey has repeatedly demonstrated the highest level of expertise and responsibility in our joint projects, especially in an uncertain situation and for a limited time.Bogdan Yurchenko, Director
As a technical director, Sergey perfectly organized work on the SeshMe mobile application project, thanks to which we always received results in time. Also I would like to note the high level of developers from the team of Sergey. Very happy to work together. I recommend Sergey as a reliable and responsible partner.Vlad Konovalov, Product manager
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