CRM for a fitness club Services by Avada-Media
Gyms, fitness clubs, swimming pools, tanning salons and spa complexes – this is a business with very high flows of customers, each of which is potentially constant – which means its value for the company is very high. Working with a large number of people, whose needs are very diverse, can be quite a difficult task. And the influence of the human factor complicates it even more. Therefore, we recommend you a CRM system that will greatly simplify relations with customers, eliminate a significant part of the routine and reduce the impact of possible errors on business processes.
AVADA MEDIA company offers development CRM for a fitness club both from scratch according to your needs, and based on ready-made solutions.
How does CRM work? Functional
The basis of the system is a database of all customers, into which any important information needed during the work is entered. An account is created at the time of the first contact of the client, regardless of the method. Integration with the website of your fitness club allows customers to fill out a form when clicking on an advertising link, the data from which will go directly to CRM.
In fact, with the help of the customer’s system, you can spend the entire sales funnel, from the first contact and presentation, to the test visit and the purchase of a subscription. Connecting IP-telephony will allow you to plan and manage calls, make audio recordings, remind managers of the need to make a call, and even create and apply various scripts for an answering machine.
From the moment of the first record, absolutely all cases of client-club interaction are entered into the database: visits, calls, individual lessons with a trainer, purchase of sports nutrition etc. You can configure the tracking of certain events – for example, the system will notify the manager if the client did not appear at the club for a certain time, if he needs to update the medical certificate or the sports nutrition brand he prefers appears on sale.
Managers and trainers can also use a personal task calendar, entering their own schedule and setting up notifications, as well as interacting with other employees. Such a calendar will allow you to track the productivity and level of load of a particular employee. It will be very convenient for coaches to conduct an individual training schedule using CRM.
Records of all clients entered into the schedule will be displayed in it, so that the trainer can get acquainted with the individual characteristics of each before training (for example, with medical restrictions).
AVADA MEDIA strives to make CRM for a fitness club as convenient as possible for everyone. Therefore, for trainers in the gym, we offer the development of a mobile application with the functionality they need. After all, there is no computer in the room at hand.
The benefits of using CRM in fitness clubs The success of your business
The implementation of CRM allows you to increase the manageability of the business by owners and senior management, especially for network clubs. In the system it is possible to generate reports on various indicators, track the performance of individual employees and the club as a whole. All this increases customer confidence and ultimately increases sales and profits.
If you have a need to implement CRM in your fitness club, contact AVADA MEDIA. We have experience in developing similar systems in this area, and we offer you only those solutions that will help you.
The best confirmation of our qualifications and professionalism are the stories of the success of our clients and the differences in their business before and after working with us.
Our clients What they say about us
Thanks to AVADA-MEDIA for a great project. The developers of AVADA-MEDIA have made for us a convenient and functional system for booking homes. This is not our first project with this company. The professionalism of its developers and competent management make the company the best IT partnerDenis, owner
I have been working with the AVADA-MEDIA team for more than 5 years. I want to note the professionalism of the developers and the excellent management of the employees who always help me in the tasks. We have implemented many different ideas with the AVADA-MEDIA team, and at the moment we are moving the existing store to a new platform.Risto, owner
He chose the AVADA-MEDIA team for his startup. We have been developing this project together for several years now. A lot of things have been done and improved during this time. Thanks to the team of AVADA specialists, the project is gaining commercial momentum and has already entered the Ukrainian market.Игорь, Co-owner
We have been cooperating with Sergey's team for 5 years in various business areas, including in the field of information technology. Sergey has repeatedly demonstrated the highest level of expertise and responsibility in our joint projects, especially in an uncertain situation and for a limited time.Bogdan Yurchenko, Director
As a technical director, Sergey perfectly organized work on the Sesh Me mobile application project, thanks to which we always received results in time. Also, I would like to point out the high level of developers from Sergey’s team. Very happy to work together. I recommend Sergey as a reliable and responsible partner.Vlad Konovalov, Product manager
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