AVADA-MEDIA

CRM FOR FITNESS CLUB

Services by Avada-Media

CRM for a fitness club Services by Avada-Media

Gyms, fitness clubs, swimming pools, tanning salons and spa complexes – this is a business with very high flows of customers, each of which is potentially constant – which means its value for the company is very high. Working with a large number of people, whose needs are very diverse, can be quite a difficult task. And the influence of the human factor complicates it even more. Therefore, we recommend you a CRM system that will greatly simplify relations with customers, eliminate a significant part of the routine and reduce the impact of possible errors on business processes.

AVADA MEDIA company offers development CRM  for a fitness club both from scratch according to your needs, and based on ready-made solutions.

Functional

How does CRM work? Functional

The basis of the system is a database of all customers, into which any important information needed during the work is entered. An account is created at the time of the first contact of the client, regardless of the method. Integration with the website of your fitness club allows customers to fill out a form when clicking on an advertising link, the data from which will go directly to CRM.

In fact, with the help of the customer’s system, you can spend the entire sales funnel, from the first contact and presentation, to the test visit and the purchase of a subscription. Connecting IP-telephony will allow you to plan and manage calls, make audio recordings, remind managers of the need to make a call, and even create and apply various scripts for an answering machine.

From the moment of the first record, absolutely all cases of client-club interaction are entered into the database: visits, calls, individual lessons with a trainer, purchase of sports nutrition etc. You can configure the tracking of certain events – for example, the system will notify the manager if the client did not appear at the club for a certain time, if he needs to update the medical certificate or the sports nutrition brand he prefers appears on sale.

Managers and trainers can also use a personal task calendar, entering their own schedule and setting up notifications, as well as interacting with other employees. Such a calendar will allow you to track the productivity and level of load of a particular employee. It will be very convenient for coaches to conduct an individual training schedule using CRM.

Records of all clients entered into the schedule will be displayed in it, so that the trainer can get acquainted with the individual characteristics of each before training (for example, with medical restrictions).

AVADA MEDIA strives to make CRM for a fitness club as convenient as possible for everyone. Therefore, for trainers in the gym, we offer the development of a mobile application with the functionality they need. After all, there is no computer in the room at hand.

The success of your business

The benefits of using CRM in fitness clubs The success of your business

  • the system greatly facilitates the work with information – the manager or trainer receives all the necessary information in a few seconds;
  • organization of work with electronic subscriptions and club cards, the possibility of dividing customers into segments (standard, premium etc.);
  • history of purchases and visits in a convenient format;
  • setting up loyalty programs, promotions for regular customers etc.;
  • Automation of mailings by e-mail and instant messengers;
  • automation of telephone calls;
  • financial analytics and statistics – including the calculation of the cost and profitability of one client;
  • control of goods turnover and warehouse of products sold in the club;
  • supplies control;
  • for customers – a convenient schedule, quick online recording 24/7, the ability to track the club’s workload by the hour, the implementation of the client’s personal account, taking into account attendance, and statistics.

The implementation of CRM allows you to increase the manageability of the business by owners and senior management, especially for network clubs. In the system it is possible to generate reports on various indicators, track the performance of individual employees and the club as a whole. All this increases customer confidence and ultimately increases sales and profits.

If you have a need to implement CRM in your fitness club, contact AVADA MEDIA. We have experience in developing similar systems in this area, and we offer you only those solutions that will help you.

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Согласие на обработку персональных данных

The user, filling out an application on the website https://avada-media.ua/ (hereinafter referred to as the Site), agrees to the terms of this Consent for the processing of personal data (hereinafter referred to as the Consent) in accordance with the Law of Ukraine “On the collection of personal data”. Acceptance of the offer of the Consent is the sending of an application from the Site or an order from the Operator by telephone of the Site.

The user gives his consent to the processing of his personal data with the following conditions:

1. This Consent is given to the processing of personal data both without and using automation tools.
2. Consent applies to the following information: name, phone, email.

3. Consent to the processing of personal data is given in order to provide the User with an answer to the application, further conclude and fulfill obligations under the contracts, provide customer support, inform about services that, in the opinion of the Operator, may be of interest to the User, conduct surveys and market research.

4. The User grants the Operator the right to carry out the following actions (operations) with personal data: collection, recording, systematization, accumulation, storage, clarification (updating, changing), use, depersonalization, blocking, deletion and destruction, transfer to third parties, with the consent of the subject of personal data and compliance with measures to protect personal data from unauthorized access.

5. Personal data is processed by the Operator until all necessary procedures are completed. Also, processing can be stopped at the request of the User by e-mail: info@avada-media.com.ua

6. The User confirms that by giving Consent, he acts freely, by his will and in his interest.

7. This Consent is valid indefinitely until the termination of the processing of personal data for the reasons specified in clause 5 of this document.

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