Telegram bot for utilities based on «MyHome24»

Modern management companies, condominiums, and housing and communal services are actively switching to digital channels of interaction with residents, as they now expect an instant, simple, and convenient way to receive information, transmit readings, and pay for utilities right from their smartphones. And one of the most effective tools for such communication today is a chatbot for the housing and utilities sector – simple, clear, and available 24/7. We offer custom development of a Telegram bot integrated with a multifunctional housing and communal services program to help your subscribers learn news, pay for utility services, and make decisions about home improvement on the go.

For your management company, a Telegram bot is another convenient channel of interaction with subscribers. All the data used by this tool will always be up-to-date because it is synchronized with the main system. The technological basis for the integration of the Telegram bot will be a unique software solution from AVADA MEDIA “MyHome24”, which keeps records and automates key processes of housing and communal services and management companies. You will receive not just a messenger interface, but a full-fledged functional tool with a powerful backend that will improve the quality of service for residents, reduce the workload on staff and automate routine activities.

All enterprises in the housing and utilities sector face the same problems every day that prevent them from improving service and satisfaction of residents with the management company or condominium. This is a vicious circle that only automation can help break out of.

Heavy workload for dispatchers. In every condominium and management company, the staff spends a lot of time answering the same questions every day: “How much do I owe for the utility bill?”, ‘When will there be hot water?’, ‘I sent the readings, did you receive them?’, ‘I want to apply for repairs, where do I call?’. Call centers cannot cope with the load, and it can take several minutes to answer a simple question. This reduces the level of service, irritates residents, keeps staff under constant stress, and overloads them with routine work.

Inefficiency of paper announcements and mailings. While many people believe that announcements on the board at the entrance or paper receipts are reliable, in fact, they are yesterday’s news. Often, residents do not notice or simply do not read such announcements, lose receipts or cannot find the necessary information on the website, and therefore do not receive urgent notifications in time. This creates an information vacuum and impedes effective building management.

Lack of a single communication channel. Many HOAs use different tools that cannot be synchronized – Excel, Viber chats, paper registers. As a result, they work with scattered and often outdated data. When there is no centralized history of requests, it is difficult to control their processing and execution, which slows down work and increases the risk of errors.

The integration of the Telegram bot with our MyHome24 platform transforms a routine into an automated digital service.

1. Subscribers find the information they need themselves, without calls, expectations, and the human factor through the Telegram bot – contacts, tariffs, and other information.
2. Notifications about charges, fees, and repairs are sent instantly and in a convenient format – directly to the messenger.
3. Meter readings, applications, voting – everything is automatically transferred to the program and immediately processed by the system.
4. All communication is recorded and stored, which allows the administration to analyze appeals, frequent requests, complaints, and improve service efficiency.
5. All information is updated in real time, as the chatbot for housing and communal services works directly with your database in MyHome24.

Thus, the Telegram chatbot turns into an additional smart interface to your digital ecosystem – understandable for residents and effective for administrators.

Telegram bot for housing and utilities, developed on the basis of MyHome24 software platform, is not just a chat assistant, but a full-fledged digital interface between the management company (housing and utilities or condominiums) and subscribers. It automates routine processes, provides instant access to information from the Personal Account, and reduces the workload of employees. Let’s take a look at the key functions of the Telegram chatbot implemented as part of the integration with the main utility program.

1. Personalized interface. To enter the chatbot for housing and communal services, the user enters a phone number or access code, the system automatically identifies them, determines their status (resident, owner, tenant, etc.), and pulls up the relevant data from MyHome24 app. The subscriber sees a personalized interface: with their personal account, current charges, indicators, and notifications related to their apartment and house.

2. Payments and financial information. The key function that a Telegram bot can perform is to provide financial information:

viewing the current balance and debt on a personal account;

• access to the history of charges and payments with details;
• the ability to receive electronic receipts and PDF documents;
• notifications about new charges and tariff updates.

Moreover, you can set up a bot to pay utility bills on Telegram. Thanks to integration with banking systems, residents will be able to pay for utility services directly from the chat. A bot for accepting payments in Telegram will allow you to quickly pay for a receipt without using third-party services, and when receiving payment in Telegram, the management company’s program will automatically confirm the receipt of funds to the account.

3. Transmission of meter readings. Transmitting meter readings to receive receipts and even pay for services through a chatbot is another important scenario that we can implement based on the actual practice of your utility company. Your Telegram bot for housing and communal services will be able to:

• remind residents about the deadlines for submitting readings according to individual settings;
• accept readings from different types of meters (water, gas, electricity, heat)
• check the correctness of the readings and automatically transfer them to MyHome24 database;
• confirm receipt of data – the subscriber can be sure that the information is recorded and processed correctly.

4. Sending applications and requests. When using a mobile chatbot for utility services, a subscriber can choose the type of problem – for example, an emergency, a repair request, a complaint, a question about charges. They can describe the situation in detail, attach a photo, and send it to the system. Each request receives a unique number and is tracked in the housing and communal services program. Thanks to automatic routing and notification of employees, applications are not lost and processed faster than with a traditional paper system or phone calls. By using a telegram bot to collect applications, you can significantly reduce the workload on operators.

5. Notifications and mailings. A telegram bot can be used by a housing and communal services company or condominium to instantly inform residents about important events: outages, fees, tariff changes, company news. Messages are sent directly to the smartphone, which means they are not ignored. Moreover, the management company can segment such mailings, i.e. send messages to residents of a particular building, entrance, or even a group.

6. Voting and polls. The more advanced functionality of the Telegram bot for condominiums includes the organization of voting, for example, for the installation of video surveillance, changes to the rules, or budget approval. How it works: the user votes via Telegram with confirmation by ID, and the system records the result, making it impossible to cheat and repeat votes. This feature makes house management democratic, collective, transparent, and accessible.

7. Access to information from a personal account. The TG chatbot can display summary information from the subscriber’s Personal Account in MyHome24 program: account status, recent requests, application statuses, and information about the house. We can also optionally provide access to the web version of the account via a secure link.

8. Connecting multiple objects and roles. For owners of several properties (for example, who have several apartments or roles – a resident and a board member), it is possible to switch between profiles. This is a useful feature, especially in large residential complexes and cooperatives.

9. Intelligent logic and UX scenarios. We will design a chatbot for Telegram in such a way that the user can easily navigate: a well-thought-out structure of the dialog, automatic prompts, quick answers, and the preservation of the history of requests will make interaction as simple, predictable, and effective as possible. The housing and utilities bot does not just answer questions – it guides the user, prompts and directs.

The development of a chatbot for the housing and utilities sector is carried out in stages, taking into account the technical architecture, organizational structure, and peculiarities of interaction with residents.

1. Process analysis and requirements collection. Before proceeding to development, business analysts study the management structure, current systems, typical tasks, and weaknesses. Based on such data, they formulate the terms of reference, scenarios for using the bot, and define user roles – residents, dispatchers, accountants, etc.
2. Designing bot logic and UX scenarios. Next, they create business logic diagrams and model scenarios of user interaction with the bot. Particular attention is paid to the user-friendliness of the interface: navigation, simple commands, quick access to key functions – all this is carefully considered for different categories of residents.
3. The program code for a chatbot for housing and communal services. The Telegram chatbot is just an interface, and we turn it into a full-fledged functional solution based on a consistent architecture. It allows you to receive and send messages and commands, but all key actions (logic, data processing, authorization, integrations) take place on your own server. We develop the backend logic, implement communication with MyHome24 platform and third-party services, set up authorization by phone number, push notifications, and support for multiple user roles.
4. Integration with software. The Telegram chat bot allows you to synchronize with the MiyDim24 platform so that data is updated in real time: balances, meter readings, request statuses, etc. It is also possible to connect to third-party systems such as payment gateways, SMS or IP telephony services.
5. Testing and debugging. Before launching the bot, QA testers conduct multi-level testing, both automated and manual. Each scenario is checked repeatedly: registration, authorization, requests, responses, error handling.
6. Connecting to Telegram and launching the bot. After testing, we register an official Telegram bot (with a verified username), connect it to your management company’s app, and give residents access. At this stage, we instruct the staff of the condominium and create short instructions for users if necessary.
7. Maintenance and support. After the launch, we offer technical support for the Telegram bot, which includes: monitoring the stability of work, processing requests, updating functionality, expanding scenarios, and consulting.

Telegram chatbot for housing and utilities business integrated with our MyHome24 platform will not be a template solution. Its functionality and scenarios will be built individually for the business processes of your company, the structure of the building and the service model of your management company.

Visual customization of Telegram bot for housing and communal services is possible within the technical capabilities of the platform. It is not as free as in our web or mobile applications for the housing and utilities sector, but thanks to the competent design of the logic, the chatbot will look and work exactly as needed for a particular organization.

When developing a chatbot for the housing and utilities sector, we make the most of Telegram UI capabilities – options for providing information: lists, inline buttons, callback menus, media. As a result, the user sees not just a chat with a bot, but a well-designed, intuitive digital service.

Thus, the ability to customize a Telegram bot depends not so much on Telegram as on the approach to architecture, logic, and backend integration. Integration with MyHome24 is more than enough to create a powerful, convenient, and automated service.

Most Telegram bots on the market are isolated solutions with a limited set of commands and no connection to real data. In our case, we are talking about a deeply integrated digital interface built on top of a comprehensive housing management platform. This gives you important advantages.

Full synchronization with the system

The housing and communal services chatbot is connected directly to MyHome24 platform and exchanges data with it in real time in two-way mode, which means that

• information about balance, charges, application statuses, transmitted readings and messages is displayed in an up-to-date form, without delays and duplication;
• if payment is available to residents in the Telegram bot of the housing and communal services, the funds are automatically credited to the current account of the management company, and a confirmation is sent to the Telegram chat upon receipt of payment;
• changes made by the subscriber through a personal account or by an employee of the management company are instantly displayed in the bot – and vice versa;
• eliminates the need for manual data updates and human error.

Adaptation to the specifics of a particular facility

Each condominium or management company has a unique organizational structure and a specific set of processes. We will develop a bot operator for you that is:

• can be adapted to different types of buildings, management companies, individual scenarios of your HOA or housing and communal services, and even language preferences of users;
• easily scalable – from small houses to residential complexes with their own infrastructure;
• supports activation/deactivation of functional modules (voting, notifications, readings, applications, etc.)
• can be further enhanced with advanced features, including role-based access control, custom address filters, and integration with other internal systems.

Collecting analytics and monitoring user activity

Every action in the bot is recorded in the main management system. The management company will be able to track chat statistics through the Telegram bot: types of requests, their number, frequency of use of functions, user engagement. Based on the data from the chatbot, the system generates visual reports and dashboards for administrators, which help them make informed decisions on how to improve the service and optimize the workload of employees.

A Telegram bot based on MiyDim24 is not just a digital assistant, but an intelligent interface to your internal management system, developed with real-world tasks, security, and reliability requirements in mind.

The AVADA MEDIA team is ready to develop a Telegram bot for housing and communal services for you as part of the ecosystem of digital management of apartment buildings and residential complexes. Our developers have a deep understanding of the specifics of the work of utilities, and create not template solutions, but unique effective Telegram bots for chats with housing and communal services and management companies.

Experience in developing solutions for utilities and condominiums. We know how to automate the daily operations of a management company (accepting readings, applications, notifications, voting, payment via Telegram bot) to reduce the workload of employees, reduce errors, and build the trust of residents.

Our own platform. We do not use third-party services – all logic, database, integrations, and business processes are based on our own, stable and flexible MyHome24 system. This guarantees full compatibility of the Telegram bot, no restrictions, and security control.

Individual approach to each client. Each house, each cooperative, and each management company has its own peculiarities and nuances in operation. We analyze all the processes, needs, and composition of residents to offer a custom solution for your housing stock. We carefully think through scenarios and autocomplete to minimize the number of errors and calls to technical support.