Programs for housing and communal services, condominiums “MyHome24”

Effective administration for management companies, condominiums and housing and communal services has long gone beyond Excel and paper logs. Automation of a housing and utilities management company has now become not just a technological advantage, but a critical necessity for stable operation and improved quality of service for the housing stock. Most of the tasks in the housing and utilities sector are monotonous, monotonous work that can and should be automated. Manual collection of payments, processing of applications, verbal appeals and paper reports – all this eats up resources and slows down the work of the enterprise. A modern program for condominiums allows you to manage the housing stock faster, more accurately and more efficiently.

AVADA MEDIA team has developed its own program for condominiums, housing and communal services and management companies. “MyHome24” is a multifunctional well-thought-out system that takes care of all key processes: from online payment and feedback to in-depth analytics and reporting.

MyHome24 program for housing and communal services management companies provides a new approach to management, where every process becomes controllable and predictable. Transition from manual management to a digital system already in the first months gives tangible results:

• Reduction of staff workload due to automatic charging, reporting, processing of applications, online payments;
• Reduction of operating costs due to optimization of the number of staff;
• Increased manageability: control of finances, requests, quality and terms of fulfillment of requests;
• Strengthening the image of the management company, as the introduction of its own program demonstrates a professional approach and a high level of organization of internal processes;
• Increased loyalty and trust from the residents, thanks to clear charges, convenient and modern interface for performing operations. This demonstrates the willingness to invest in improving the quality of service.

Our program for condominium and housing management is much more than just billing and payment accounting. “MyHome24” is a full-fledged CRM system for housing and communal services, which provides comprehensive automation of all business processes in the field of housing and communal services and condominiums.

Our program consists of three main modules:

• Information website of the management company, where tenants can get up-to-date information about its activities and services.
• Resident’s personal cabinet – a convenient tool for viewing financial information, submitting meter readings, downloading receipts, paying for services and submitting service requests.
• Administrative panel for employees of the management company – a functional space for managing personal accounts, recording payments, processing applications, generating notifications and internal analytics.

The main functions that are included in the basic configuration of the program:

• Management of accounts and services

Residents have online access to charges, payment history, receipts, meter readings and requests. They can promptly pay for services, leave a request, ask a question to the management company or subscribe to notifications. The personal cabinet is available both on the website of the management company and via a mobile application for iOS and Android, which we can additionally develop on request. The cabinet interface is adapted for all devices and is intuitive.

• Online payment of utility bills

Upon individual request, payment services can be connected so that residents can pay bills online from any device. Payments will be instantly recorded in the system, data in the cash desk and on the personal account will be updated automatically. This eliminates the need for additional manual processing of transactions by the accounting department and reduces payment processing times.

• Financial management

The module for financial accounting provides operational control of receipts and expenditures, reflects the state of the cash register at the current moment of time, automatically records transactions with linkage to personal accounts. This provides maximum transparency of mutual settlements with tenants, allows you to automatically identify debtors and keep track of overpayments. Thanks to the automation of processes, the system minimizes the risk of errors and facilitates the daily work of the accounting department.

• Processing tenants’ requests

Residents can submit requests through the Personal Cabinet – for example, to call a plumber, elevator operator, electrician or other specialist. The system records each request and assigns it a status (new, in progress, completed) and can assign it to a specific employee. The administration can see the workload of the staff, the progress of fulfillment of requests and the level of service. Thus, the program can be used as a full-fledged CRM-system for housing and communal services.

• Automatic generation and mailing of receipts

The program automatically generates receipts for payment of utility bills taking into account actual consumption of resources, tariffs and individual parameters of each object. Documents can be generated in PDF or Excel formats, sent to email or published in residents’ personal accounts. This feature reduces administrative costs, simplifies the billing process and makes the system suitable for different management models.

• Manage the maintenance company’s website

Employees of the management company without programmers can independently maintain up-to-date content on the website: update pages and sections, publish news and important information, schedules of disconnections and tariff changes through a simple administration system.

• Accounting of meter readings

Through the program you can quickly and conveniently transfer readings of water, gas and electricity meters. Subscribers can enter the data themselves in the Personal Cabinet or inform the operators, who will do it through the administrative panel. Readings are automatically taken into account in calculations in receipts, so calculations are always correct, and errors and inaccuracies are unlikely.

• Object management

The module for managing residential properties – apartments, houses, sections and entrances with tenants, statuses (owner or tenant) and technical parameters allows you to quickly obtain data on any premises: balance, payment history, current charges, debts. This is especially convenient for companies that simultaneously service several objects.

• Access rights differentiation

The system provides flexible management of roles and access. For each user – manager, accountant, technician or dispatcher – rights are defined according to their job duties. Thus, the data is protected and each user sees only the information and options he/she needs and nothing unnecessary.

• Communication with residents

Notifications, mailings, news and announcements on the website, in myAlpari or mobile interface, support for push notifications and messenger connection.

Management organizations often have internal regulations, their own billing schemes or specific formats for interaction with tenants. MyHome24 system is designed for deep customization for specific customer tasks. This means that the program can be adapted both for a small house and for a large residential complex or a network of facilities.

AVADA MEDIA team offers customization of the functionality on an individual basis: taking into account the specifics of calculations, reporting, accounting and interaction with residents. In your individual system configuration we can implement additional tools for accounting in HOA and HCC, functions of the Kvartpaid program, individual rules of accounting data processing and automation scenarios – for example, automatic generation of notifications in case of debt overdue, reminders about scheduled inspections, etc.

Additional functions

To transform the system based on MyHome24 into a unique digital platform that takes into account all the nuances of your management practice, we can supplement it with new custom functions for your management format, for example:

• generation and mailing of receipts using unique algorithms;
• custom logic for routing tenants’ requests;
• extension of the notification system via email, SMS and push channels;
• dynamic analytics and specialized reporting for management and accounting – on houses, services, debts, employees and contractors;
• generation of payment statements in the context of individual and house-wide charges;
• individual interfaces in the program for the housing and utilities manager, accountants, foremen, contractors and tenants, flexible system of roles and access rights;
• introduction of complex tariff grids with division by houses, sections or apartments;
• facility management: technical passports of buildings, history of repairs, inspections and maintenance activities.

Integration with internal and external systems

To ensure a unified information environment, the system can be integrated with any external programs that are already used in your organization. We can connect accounting programs, banking systems, electronic document management services, online cash registers and fiscal registrars. Such integrations allow you to automate information exchange, eliminate duplication, speed up calculations, and ensure transparency and control at all stages of management.

Interface customization and branding

For companies that seek to maintain a unified corporate style, there is a possibility to adapt the system design: changing the interface color scheme, using the company logo, individual appearance of offices for tenants and employees and multi-lingual interface.

There are many ready-made solutions for the automation of housing and communal services and condominiums, but universal products almost always turn out to be insufficiently flexible, convenient and functional. Custom development by default becomes an important advantage, as it provides features that are not available in off-the-shelf solutions.

• Task-specific functionality

Instead of adapting processes to software, we adapt the program to your processes. We take into account the specifics of your housing stock, management structure, charging format, reporting requirements, format of interaction with residents.

• Flexible customization of modules and interface

You determine what functions the program should have: housing and utilities control room, billing, integration with banks, contractors or messengers. The interface will be logical and convenient for each user.

• Advanced visualization capabilities

Unique user interface design, corporate colors, logos, navigation elements – all this emphasizes the professional level of the management company and strengthens the trust of subscribers.

• Integration with external systems

We can synchronize the program with the tools you already use – banking services, internal accounting, 1C, Telegram bot, etc. You will get a unified mechanism and will no longer have to transfer and reconcile data.

• Quick adaptation to internal and external changes

If settlement rules, reporting forms or personal data protection requirements change, improvements can be made quickly, without waiting for a universal software update.

• High level of security and access control

Custom software development for housing and utilities allows you to flexibly configure access rights, maintain a history of user actions, and ensure that your information is protected at a level consistent with your internal policies.

• Scalability and development potential

Custom software for HOAs, condominiums and management companies grows with your organization – both vertically and horizontally. You can add new objects, new functions, types of services, access levels without the limitations of standard solutions.

• Support and maintenance

By ordering custom development of a housing and utilities program, you will work directly with a team that knows the structure of your solution. Any revisions, improvements and technical support are implemented quickly, without typical queue tickets.

Digitalization and automation of the apartment building is not just a transition from paper to screen. It is a transition to systematic, transparent and efficient work, in which each task has a clear algorithm, executor and result. Let’s consider the key tasks that Housing and Utilities Automation solves.

• For tenants (owners and tenants), the program for the management company housing and utilities makes interaction with it easier and clearer. All issues can be solved online, without calls, trips to the office and paper receipts. Subscribers feel in control of the situation and do not waste time on routine.
• For the dispatch service of the housing and utilities sector, the program reduces the work with phone calls and papers, streamlines tasks, controls the workload and eliminates the loss of information. All calls are recorded in the system and controlled from the first call to complete fulfillment.
• For the accounting and finance department, accounting becomes transparent, accurate and compliant. All operations are automated and tied to specific facilities and tenants. Employees make fewer mistakes and get the job done faster. If the program is at hand, the accounting of HOAs, MCs and condominiums will be more streamlined and easy for the accountant.
• For managers, the program for condominiums “MyHome24” makes the business manageable and scalable. The manager gets full control over the activities of the enterprise and the ability to make decisions based on real data.
• For technical staff, the program for accounting of housing and utilities sector eliminates the loss of applications, provides a transparent control system, simplifies the document flow between the contractor and the management company.

AVADA MEDIA development team offers custom software implementation for “MyHome24”, as well as individual development of the program with unique design and functionality. We will form a digital management ecosystem for your company based on our own platform. This adaptive, modular solution has become the basis for dozens of successful projects in the sphere of housing and communal services, condominiums and management companies.
“MyHome24” is a flexible foundation on which we build individual software for the specifics of your organization. Thanks to customization and modular architecture, we are ready to develop for you:

• a website-portal with a Resident’s Personal Cabinet and a full set of options;
• a mobile application with support for all key functions for tenants and employees: from payment to application submission;
• Telegram bot – a tool for quick interaction between tenants and the management company for those who prefer to use messengers instead of installing separate applications and visiting the website;
• a program for accounting and payment of utility services, which handles personal accounts, charges, notifications and reporting;
• or develop and implement customized features, such as integrations with contractors, internal workflow, meter reading, analytics and more.

AVADA MEDIA is your reliable partner with deep expertise in the housing and utilities sector, individual approach, modern technology stack that allows you to develop convenient, cross-platform performance solutions. Our goal is to create for you a program that does not limit, but expands opportunities: automates routine, makes processes transparent and increases the level of service to residents. You will get a flexible, full-fledged CRM for housing and communal services or condominiums, full control over the system and data, and we will provide technical support, updates and development of the program as your company grows.