CRM-system for the management of residential complex “Myhome-24”

Avada Media has developed a modern and convenient service for managing an apartment building called MyHome-24, a system that facilitates the work of condominiums and combines all the necessary actions for managing a building: accounting, generating receipts, distributing payments, working with meters, communicating and notifying residents.

The CRM system helps to effectively manage interaction with residents, contractors, suppliers, and other partners. It allows you to optimize communication, improve customer service, respond quickly to the needs of residents, automate processes, manage requests, and increase the efficiency of management decisions through data analysis. As a result, CRM provides convenience, transparency, and increases the efficiency of residential complex management.

The main function of the system is to coordinate the interaction of the management company with homeowners and service contractors, ensuring a single coordinated work without loss of time and information.

The administrator panel allows you to organize and customize the process of interaction between the management company and apartment owners on issues of their maintenance and coordination of applications and requests. When developing and implementing this type of admin panel, we took into account the main problems associated with the processing and accounting of all controlled residential complexes.

Thanks to the admin panel, the management company received:

• An up-to-date database of owners;
• Prompt receipt of meter readings;
• Online registration and calculation of utility bills;
• Updated database of payments and arrears;
• Timely receipt of utility payments from apartment owners;
• Online distribution of news, notifications and announcements;
• Automation of requests from apartment owners;

Application management and efficient distribution and control of contractors servicing the residential complex.
This system fulfills all the needs of the company, where there is a need to organize an effective and transparent accounting and management system.

The process of taking meter readings, paying bills and filling out applications is reduced to an instant action, all an apartment owner needs is a mobile phone, an Internet connection and free minutes to enter data into a special form on the smartphone screen and send it to the management organization. There is no need to constantly fill out paperwork and rewrite data into the billing system. Everything is easier, faster and without unnecessary actions on the phone. The data gets into the admin panel without manual processing by the owner.

Residents of the apartment have all the information about their utility bills in their phones. The purpose of this application was to completely get rid of receipts, bills, folders and calculations – all utility bills are recorded automatically and as simply as possible.

Apartment owners using this application have the opportunity to:

• View and control utility bills for the selected period of time;
• View and control receipts with detailed decryption by item of payment;
• Pay for receipts with a detailed explanation of the items of payment;
• View statistics on utility bills for the selected property;
• Submit applications for a call of a master – plumber, electrician, etc;
• Receive notifications about the latest news of your home (outages, repairs, changes in tariffs, etc.).

The application allows each user to connect any number of addresses and receive statistics on all objects. A simple and intuitive interface and graphical part have been implemented, which allows you to display utility costs in the form of graphs.

For the convenience of interaction with residents, My House-24 includes 2 mobile applications for Android and IOS platforms. The applications are synchronized with a common database. The applications include push notifications, personal account balance information, and the ability to log in to the resident’s personal account.

Avada Media is a company with vast experience in developing CRM systems for businesses. We understand the specifics of residential complexes well, so we are able to develop CRM systems that exactly meet the needs of a particular company. This includes adaptation to different types of residential complexes (new buildings, old houses, elite complexes, etc.) and the ability to customize the functionality according to the requirements of managers.