Housing and utilities payment programs based on «MyHome24»

In many housing and utilities companies, utility payments follow the old scheme: paper receipts, Excel calculations and endless “stay on the line”. While everyone has been living in a digital rhythm for a long time, for some reason not every management company still has online utility payments. In fact, the technology is ready and it is fundamentally changing the way tenants interact with the service company. “MyHome24” platform is a reliable foundation for creating a custom, branded and customized online utility billing and payment program that will allow you to move your financial transactions into a modern mode.

If you want your management company to work efficiently, you need a custom utility billing program. AVADA MEDIA offers the development of modern software solutions based on its own custom program for housing and utilities “MyHome24”, which transform routine and complex processes into a clear, convenient and transparent service.

Paying utility bills is the point where residents most often interact with the management company. And if this process is inconvenient, unclear, or requires effort, trust drops and the number of complaints and delinquencies grows. Let’s see what pressing problems in the field of utilities are solved by an individual program for payment of housing and utility services.

Manual calculation of charges and receipts

Many housing and condominium associations and condominiums still conduct calculations in tables. Every month, the accountant manually forms accruals, prints receipts, uploads them to Excel and sends them to the residents. When there are more than a thousand apartments in a house, mistakes are inevitable, tariff updates are always stressful, recalculations are a separate headache. The slightest mistake and tenants call with questions. In the program online payment of utilities by personal account allows you to implement formulas, templates and rules of calculation – by area, meters, fixed tariffs, benefits, debts and recalculations, as well as mass invoicing in one click. Everything happens automatically, i.e. without human factor.

Lack of a centralized payment system

Residents pay wherever they want: through banks, terminals and online services, and none of these methods is synchronized with the company’s database. That is, the data on the payment does not get to the accountant immediately or in the format required. You have to reconcile the payment manually, spending hours to find out who paid and who didn’t. The payment program integrates with payment systems and banks, combining all methods – via card, QR code, Apple/Google Pay with instant synchronization by payer ID. Payment of housing and utility bills by personal account is recorded immediately in the Personal Office of the tenant and in the administrator panel, eliminating the need for manual reconciliation.

Questions to the charges and distrust

Looking at the receipt, tenants often do not understand where the amount comes from and what is included in the payment. A paper receipt does not explain the charges, and if you have questions, you have to call, wait, write an application and wait again. Without a detailed and understandable transcript, residents lose trust and company employees lose time to explain. The program for payment of utility services automatically generates electronic receipts with detailed deciphering: what services are included, how much resources are consumed, at what tariff is calculated. Everything is clear, simple and without unnecessary questions.

Arrears and delinquencies

Without reminders, many tenants simply forget to pay their utility bills. Some people lose their receipts, others don’t even know they have a debt. As a result, debts are formed, the cash register does not match, and additional calls and mailings are required from the management company. The system automatically notifies residents of new charges, delinquencies, and approaching payment deadlines via email, push notifications, messengers, or SMS. It is enough to show residents once how to pay utility bills online, and they will not return to the previous methods.

Complicated processing of requests

The same endless questions about calculations with housing and communal services come to the phone, messengers, mail. They need to be registered, tracked and promptly resolved. Built-in chatbot, electronic applications, automatic payment history and quick access to receipts reduce the burden on the staff and eliminate chaos in communication.

Lack of a single interface for tenants

Residents have no single point of contact with the service organization. That is, payment for utility services is received through a single application, house news is published on a stand in the entrance, and appeals are received by phone. So, the management of the company looks unorganized. And the program combines everything in one Personal Office: payment for utilities, appeals, news, applications, voting, documents.

The load on the accounting department

Without a program for charging and payment of housing and utilities services, the accountant spends a lot of time to keep reports, transfer data to 1C, banks or the tax office. Often everything is duplicated manually, leading to errors and excessive load on the accounting staff. The program for payment of housing and utilities synchronizes with the accounting department, exports payments, generates reports and acts. Integrations allow you to automate the transfer of payment data, accounting and reporting without duplication of actions.

Utility payment automation is not just a trend. It is a must-have for companies that want to be efficient, competitive and convenient for residents. Today, subscribers want payment in two clicks, transparency of charges, reminders in Telegram and payment history in their smartphones. And if a management company or condominium can’t provide this, its place will be taken by one that can.

Custom software development for utilities provides a unique interface and well-thought-out functionality, taking into account the specifics of your company, charging structure, type of houses, format of interaction with residents and even brand design code. To simplify the process of charging and payment for utility services, we can implement and customize the following functional blocks.

Resident’s personal cabinet

In the program, each user gets access to a convenient, intuitive Personal Cabinet, in which they must authorize before paying for utilities from a cell phone or computer. No paperwork and everything in one window:

• display of current charges, payment history, debts and recalculations;
• payment for utility services via online services – LiqPay, Portmone, Fondy, WayForPay, Apple Pay, Google Pay and others;
• downloading and printing of electronic receipts;
• notifications about new charges, payment deadlines, tariff changes;
• setting up autopayments (optional);
• personalized messages and news from the management company;
• history of interactions: applications, appeals, voting.

Flexible system of tariffs and calculations

An accountant no longer needs to count manually, everything is automated and repeated from month to month – without the risk of errors. We customize the program strictly according to your rules, taking into account any number of factors:

• type of premises (residential, non-residential, parking lots, etc.);
• tariffs by area, meters, fixed amounts;
• privileged categories and subsidies;
• accruals on the basis of common metering devices;
• possibility of manual adjustment and mass recalculation;
• separate calculations for contractor services.

Integration with payment systems and banks

Synchronization with payment services eliminates the need for manual reconciliation of payments, payment for housing and utilities services from the subscriber is displayed immediately. The individual program can automatically:

• accept payments from payment gateways;
• match them with personal accounts;
• record the payment in the user’s history;
• update the status in real time.

Powerful admin panel to manage all processes

The admin panel is a digital command center where all utility bills, payments, applications are visible. Through it, employees of the management company can manage financial operations:

• create and manage accruals by house, apartment and category;
• monitor payments, arrears, delinquencies;
• generate reports and uploads to 1C, Excel, PDF;
• manage appeals and messages from residents;
• assign administrators for houses and plots;
• track user activity and payment efficiency.

Work with debts and automatic notifications

The program itself gently reminds the subscriber that it is time to pay for utilities. To control and reduce arrears, you can implement such tools:

• instant notification of delinquency (email, push, Telegram, SMS);
• automatic calculation of penalties (if provided);
• personal debt tracker for the tenant;
• reports on debtors, filters by terms and amounts;
• possibility to generate pre-judicial notifications.

Individual interface and brand customization

You get not a template, but a completely unique software, which has:

• a specific color scheme, logo and corporate identity;
• unique structure of sections (for example, you can add a module for voting, news, rent, security camera, etc.);
• adaptive version for mobile devices;
• scalability.

Security and privacy

All actions of users and employees are recorded in the system logs – this allows you to quickly identify suspicious activity and strengthens control. Access to data is strictly delimited: each employee sees in the program only the information he/she needs for work. Data security is ensured by HTTPS encryption and authorization by phone, email, password, OTP.

A customized housing and utilities payment program – thoughtfully tailored to your company’s actual structure, tariff models, payment methods and visual preferences. With it, residents can pay quickly and stress-free. With visuals they understand. With logic that’s easy to maintain. With integrations that save time. And management companies can control finances and reduce routine to a minimum. And most importantly, simplify, speed up and make utility payments as transparent as a bank transfer.

The ability to pay for utilities online is the bridge between efficient management and a high level of comfort for residents. If you want to implement utility payments, the program should be convenient and understandable, then the benefits will be felt by both tenants and employees of the housing and utility company.

For the management company it is, first of all, automation of processes and manageability.

• Reduction of operational burden

Manually entering charges, calling debtors, checking payments, answering the same type of questions – all this is a thing of the past. The program takes care of automatic generation and mailing of receipts, accounting of payments and delinquencies, notifications to tenants and history of interactions.

• Increased payment discipline

With a user-friendly interface, notifications and auto-payments, residents are less likely to forget to pay. And the system of reminders and debt trackers helps to maintain a high level of payment discipline.

• Reduced number of office visits

Residents no longer need to call to find out the amount of payment, the reason for recalculation or the existence of debt – everything is available online. This reduces the number of calls and increases resident loyalty.

• Flexible analytics system

The administration gets access to analytics by house, plot, categories of residents. This is the basis for strategic growth, which helps to make informed management decisions: where to introduce meters, where to change the tariff, where to work with debtors.

• Compliance with legislation

The automated system simplifies interaction with government agencies: it generates reports, stores the history of charges and payments, and keeps records of privileged categories. Integration with document management systems and 1C is also possible. When a condominium or housing and communal association has its own program, utility payments come quickly, accurately and conveniently for all participants.

• Fast payment

The personal account allows you to find out your utility debt online at any time of day and immediately pay it off, download a receipt or enable autopayment.

• Transparency of calculations

Each charge is explainable and transparent. Residents know how to view utility payments, see details on services, recalculations, penalties, and even total household consumption. This reduces dissatisfaction and questions to the accounting department.

• Communication with the management company

Push- and email-notifications remind about payment, inform about disconnections, meetings, news of the house. And also in the program you can write a message or leave a request without calls and queues.

• Quick access to the archive

Residents can at any time return to past receipts, check the history of payments, compare charges for different periods. Everything is stored in a personal profile.

• Residents’ trust and reputation

Modern digital services are an indicator of the reliability of the management company. Residents feel that the management company cares about their comfort.

If you are looking for a reliable partner to create and implement a turnkey utility payment program, AVADA MEDIA team is ready to offer the development of a modern housing and utilities program based on «MyHome24» platform. We implement flexible individual solutions for your management company, as well as supplement programs for condominium or housing and communal services with custom functions.

We develop custom software with functions for charging and payment of utility bills:

• web platforms for administrators, accountants and tenants;
• mobile applications with online payment, notification and meter reading functions;
• integrations with banks and online payment systems to expand the functionality of the existing program;
• chatbots for fast communication and payment in messengers.

Our team understands the specifics and problems of the housing and utilities sector and knows how to turn complex tasks into working IT products. We create utility payment programs that are easily scalable, customized for your business and supported after implementation.

Customized development

Unlike template platforms, we develop software for the specific needs of your facility or management company, taking into account:

• peculiarities of tariffs, contracts and types of services;
• structure of buildings (high-rise buildings, townhouses, cooperatives, etc.);
• regional specifics;
• legal aspects;
• user scenarios of tenants and employees.

Intuitive interface

We make utility payment software part of your business. You get a software product that is:

• intuitive for people of any age;
• adaptive for mobile devices;
• tailored to the brand’s visual identity;
• with a thoughtful UX, where there are no unnecessary clicks and everything is at your fingertips.

Flexible architecture and scalability

A customized utility payment program is built on a modern architecture and grows with your company, allowing you to:

• Scale functionality without global changes by connecting additional modules – meter reading, chat, voting, application acceptance;
• integrate external services;
• ensure stable operation with the growing number of users.

Technical support and updates

We provide turnkey software development services for housing and communal services – from idea and design to launch and further development. After implementation, you get not only a working product, but also reliable technical support, regular updates, the ability to scale and modifications as your needs grow. With us, your system will remain up-to-date, stable and technologically advanced throughout its lifetime.

Custom development of a program for payment of housing and communal services and condominiums is a step towards efficient management, transparent communications and a new level of trust of residents.