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Viber, WhatsApp and Telegram bot for purchasing tickets based on "PartyTicket"

Viber, WhatsApp and Telegram bot for purchasing tickets based on "PartyTicket"

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Today, when buying tickets, the user appreciates speed and the minimum number of steps, so classic sales channels (forms on websites and call centers) are giving way to digital assistants – chat bots that work directly in messengers and close the entire ticket sales cycle without the participation of an operator. If you strive for automation, cost reduction and improvement of customer experience, a chat bot in Telegram or WhatsApp will become a logical and effective extension of your ticketing system. With the help of a Telegram bot, you can provide a client with a convenient way to choose an event, book a seat, pay for a ticket and receive a QR code in their usual channel.

AVADA MEDIA offers bot development services for Telegram, Viber and WhatsApp based on the PartyTicket system, taking into account the specifics of your events, branding and audience characteristics. This is a solution that organically fits into the digital ecosystem and helps to sell more and faster.

Chatbot for ticket sales – what is it?

Telegram bot for buying tickets is an independent, highly effective channel of interaction with the audience. It works inside the usual messengers and allows the user to go all the way from choosing an event to receiving a QR-ticket instantly and without installing additional services. It is not just a chat, but a business tool: with analytics, integration with billing systems, messages and scripts adapted to the format of your business or event. A chat bot for events does not replace a website or application, but solves the same tasks faster. It is a tool that is always at hand, works 24/7 and turns every contact into a potential sale.

How does a telegram bot for online booking work

Viber or Telegram bot for searching for tickets connects to internal sales systems and replaces several points of contact with the client. The principle of operation is based on the dialog window scenario: the user opens the chat bot in Telegram or Viber. The bot offers a list of available events: with a poster, description, prices and time. The guest chooses a seat in the hall (if the hall layout provides for it), the number of tickets, the category (regular, VIP, preferential, etc.), pays for the ticket without going to third-party services and receives an electronic ticket with a QR code in the messenger or in the email box, which the controller scans at the entrance.

In addition, the chat bot in the TG can additionally send messages, reminders, upsells (for example, buying drinks), and answer frequently asked questions. It works 24/7, is not overloaded during peak hours and always follows the given logic, minimizing the human factor.

Viber, WhatsApp and Telegram bot for purchasing tickets based on “PartyTicket”

Benefits of a chat bot for online ticket sales

A chat bot for tracking tickets directly affects conversion, service speed and stability of operational processes. Let’s take a closer look at the key advantages that the development of a chat bot for selling tickets gives to event businesses and entertainment organizations.

  • Instant response and accessibility

The shorter the user’s path, the higher the probability of conversion. To buy a ticket via a telegram bot, you don’t need to install an application or go to the website, just open your usual messenger.

  • Integration with other systems

A telegram bot for event registration can be connected to internal accounting systems, a website, partner APIs, ticketing and other systems.

  • Customization for business tasks

We configure the program taking into account your sales logic, types of events and scenarios of interaction with the client – from the structure of the dialogue to the text of messages and a set of options. This approach allows you to adapt the bot to the specifics of your business, even in conditions of limited visual design in messengers.

  • Reducing the workload on staff

A chat bot for events automates the processing of the same type and frequently repeated requests – from choosing an event to issuing a ticket. This allows you to reduce the amount of routine work and focus employees’ attention on more complex tasks: supporting VIP clients, resolving non-standard situations, developing business partnerships.

  • Quick launch and flexible scaling

Using our PartyTicket ticketing system as a technological base allows you to significantly reduce the development time of a chat bot. The ready-made architecture, integrations with payment services and seat accounting are already implemented – all that remains is to configure the logic for your scenario. At the same time, the functionality is easily expanded as it grows: from adding new types of events to connecting partner points of sale.

  • Analytics and adaptation of scenarios

A Telegram bot can collect data on each stage of interaction, user behavior, analyze funnels and reports on sales, popular events and user activity. All this allows you to not only monitor results, but also actively manage audience behavior through point changes in the script. You can quickly change the structure of dialogues, message texts, order of steps or suggestions, increasing the effectiveness of your bot.

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Telegram chatbot for ticket sales

What features can be implemented in a chat bot for event registration?

Let’s consider the key functions that can be implemented when developing a Telegram bot for selling tickets for events and activities:

  • Search and selection of events

Clients can use the bot to search for tickets for specific events (for example, “tickets to the Ocean Elsa concert” or “what’s going to the cinema tonight”), as well as offer various filters by date, genre, venue or price.

  • Displaying available seats

After selecting an event, the bot can show an interactive hall diagram (if this module is in the program) or a list of available seat categories with current prices. This will allow the user to quickly evaluate the options and make a decision.

  • Dynamic pricing

Depending on the demand, time before the event or user category, the chat bot will offer the appropriate ticket price.

  • Booking and payment in the Telegram bot

The main function that allows you to safely guide the user through the process of selecting the number of tickets, reserving them for a limited time and subsequent payment via integrated payment systems (bank cards, e-wallets, etc.).

  • Sending e-tickets

Immediately after successful payment, the chatbot should automatically send the e-ticket to the e-mail specified by the user or as a download link, as well as, upon request, a personal message in the same messenger.

  • Personal recommendations

Based on the purchase history or preferences specified by the user, the bot for buying concert tickets can offer relevant events, promotional codes and promotions, stimulating repeat purchases, as well as help the client quickly restore the ticket and repeat the order.

  • Customer support

The chatbot can answer frequently asked questions about ticket refund rules, conditions for attending events, service operation, etc. In case of complex requests, it redirects the user to a support operator.

  • Notifications and reminders

A day or a few hours before the event, a Telegram bot can send a reminder about an upcoming event, as well as information about the start time, location, and route.

  • Feedback collection

After the event, a chatbot in TG can offer the user to rate the event or leave a review. Based on the feedback, you can improve the quality of service and content.

  • Custom scripts and tone of voice

Although the visual capabilities when developing bots in messengers are limited, we work on the structure, tone of messages, and user script so that the interaction is convenient, consistent, and matches the brand style. We use inline buttons, quick replies, event cards, media elements, and message threads that create a sense of live communication.

Thus, the Telegram payment chat bot becomes part of your sales and service ecosystem, integrated into the overall marketing and operating model.

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PartyTicket CRM system for workflow management

Where to order chatbot development for selling QR tickets

Developing a chatbot to automate ticket sales requires technological expertise, understanding of business processes and experience in implementing digital solutions in the field of events and entertainment. AVADA MEDIA offers a comprehensive approach that combines modern technologies and extensive experience, individual solutions and transparent cost estimates, coordination of functionality and control at all stages.

Developing a chatbot based on the PartyTicket ticketing system allows you to launch the program faster, with flexible customization for your business logic, event format and sales specifics. After implementation, we provide support and consultations, update functionality, expand scenarios and analytics for further optimization.

If you plan to increase the efficiency of ticket sales, shorten the user’s path to purchase and ensure stable operation of the system in 24/7 mode, you can order a chatbot for ticket booking right now.

Overview of the functionality of the "PartyTicket" system

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