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Today, when buying tickets, the user appreciates speed and the minimum number of steps, so classic sales channels (forms on websites and call centers) are giving way to digital assistants – chat bots that work directly in messengers and close the entire ticket sales cycle without the participation of an operator. If you strive for automation, cost reduction and improvement of customer experience, a chat bot in Telegram or WhatsApp will become a logical and effective extension of your ticketing system. With the help of a Telegram bot, you can provide a client with a convenient way to choose an event, book a seat, pay for a ticket and receive a QR code in their usual channel.
AVADA MEDIA offers bot development services for Telegram, Viber and WhatsApp based on the PartyTicket system, taking into account the specifics of your events, branding and audience characteristics. This is a solution that organically fits into the digital ecosystem and helps to sell more and faster.
Telegram bot for buying tickets is an independent, highly effective channel of interaction with the audience. It works inside the usual messengers and allows the user to go all the way from choosing an event to receiving a QR-ticket instantly and without installing additional services. It is not just a chat, but a business tool: with analytics, integration with billing systems, messages and scripts adapted to the format of your business or event. A chat bot for events does not replace a website or application, but solves the same tasks faster. It is a tool that is always at hand, works 24/7 and turns every contact into a potential sale.
Viber or Telegram bot for searching for tickets connects to internal sales systems and replaces several points of contact with the client. The principle of operation is based on the dialog window scenario: the user opens the chat bot in Telegram or Viber. The bot offers a list of available events: with a poster, description, prices and time. The guest chooses a seat in the hall (if the hall layout provides for it), the number of tickets, the category (regular, VIP, preferential, etc.), pays for the ticket without going to third-party services and receives an electronic ticket with a QR code in the messenger or in the email box, which the controller scans at the entrance.
In addition, the chat bot in the TG can additionally send messages, reminders, upsells (for example, buying drinks), and answer frequently asked questions. It works 24/7, is not overloaded during peak hours and always follows the given logic, minimizing the human factor.
A chat bot for tracking tickets directly affects conversion, service speed and stability of operational processes. Let’s take a closer look at the key advantages that the development of a chat bot for selling tickets gives to event businesses and entertainment organizations.
The shorter the user’s path, the higher the probability of conversion. To buy a ticket via a telegram bot, you don’t need to install an application or go to the website, just open your usual messenger.
A telegram bot for event registration can be connected to internal accounting systems, a website, partner APIs, ticketing and other systems.
We configure the program taking into account your sales logic, types of events and scenarios of interaction with the client – from the structure of the dialogue to the text of messages and a set of options. This approach allows you to adapt the bot to the specifics of your business, even in conditions of limited visual design in messengers.
A chat bot for events automates the processing of the same type and frequently repeated requests – from choosing an event to issuing a ticket. This allows you to reduce the amount of routine work and focus employees’ attention on more complex tasks: supporting VIP clients, resolving non-standard situations, developing business partnerships.
Using our PartyTicket ticketing system as a technological base allows you to significantly reduce the development time of a chat bot. The ready-made architecture, integrations with payment services and seat accounting are already implemented – all that remains is to configure the logic for your scenario. At the same time, the functionality is easily expanded as it grows: from adding new types of events to connecting partner points of sale.
A Telegram bot can collect data on each stage of interaction, user behavior, analyze funnels and reports on sales, popular events and user activity. All this allows you to not only monitor results, but also actively manage audience behavior through point changes in the script. You can quickly change the structure of dialogues, message texts, order of steps or suggestions, increasing the effectiveness of your bot.
Telegram chatbot for ticket sales
Let’s consider the key functions that can be implemented when developing a Telegram bot for selling tickets for events and activities:
Clients can use the bot to search for tickets for specific events (for example, “tickets to the Ocean Elsa concert” or “what’s going to the cinema tonight”), as well as offer various filters by date, genre, venue or price.
After selecting an event, the bot can show an interactive hall diagram (if this module is in the program) or a list of available seat categories with current prices. This will allow the user to quickly evaluate the options and make a decision.
Depending on the demand, time before the event or user category, the chat bot will offer the appropriate ticket price.
The main function that allows you to safely guide the user through the process of selecting the number of tickets, reserving them for a limited time and subsequent payment via integrated payment systems (bank cards, e-wallets, etc.).
Immediately after successful payment, the chatbot should automatically send the e-ticket to the e-mail specified by the user or as a download link, as well as, upon request, a personal message in the same messenger.
Based on the purchase history or preferences specified by the user, the bot for buying concert tickets can offer relevant events, promotional codes and promotions, stimulating repeat purchases, as well as help the client quickly restore the ticket and repeat the order.
The chatbot can answer frequently asked questions about ticket refund rules, conditions for attending events, service operation, etc. In case of complex requests, it redirects the user to a support operator.
A day or a few hours before the event, a Telegram bot can send a reminder about an upcoming event, as well as information about the start time, location, and route.
After the event, a chatbot in TG can offer the user to rate the event or leave a review. Based on the feedback, you can improve the quality of service and content.
Although the visual capabilities when developing bots in messengers are limited, we work on the structure, tone of messages, and user script so that the interaction is convenient, consistent, and matches the brand style. We use inline buttons, quick replies, event cards, media elements, and message threads that create a sense of live communication.
Thus, the Telegram payment chat bot becomes part of your sales and service ecosystem, integrated into the overall marketing and operating model.
PartyTicket CRM system for workflow management
Developing a chatbot to automate ticket sales requires technological expertise, understanding of business processes and experience in implementing digital solutions in the field of events and entertainment. AVADA MEDIA offers a comprehensive approach that combines modern technologies and extensive experience, individual solutions and transparent cost estimates, coordination of functionality and control at all stages.
Developing a chatbot based on the PartyTicket ticketing system allows you to launch the program faster, with flexible customization for your business logic, event format and sales specifics. After implementation, we provide support and consultations, update functionality, expand scenarios and analytics for further optimization.
If you plan to increase the efficiency of ticket sales, shorten the user’s path to purchase and ensure stable operation of the system in 24/7 mode, you can order a chatbot for ticket booking right now.
Will the bot be able to distinguish corporate clients from regular clients and apply different conditions to them?
Can authorization or identification be implemented by phone number, e-mail or access code and apply different scenarios: for example, special prices, hidden events, access to group orders.
How is the number of available tickets monitored in real time?
The bot that searches for tickets is synchronized with the central event management system (for example, PartyTicket), and all data, including free seats, is automatically updated in real time.
Is it possible to limit access to certain events to sell tickets only by invitation?
Can a script be implemented in the chat bot for events that will check for the presence of a unique code or invitation link and open access only by them. This is convenient for closed events or VIP guests.
Will the bot work correctly under heavy load - for example, at the start of sales?
We design Telegram ticket bots with scalability in mind, so that they remain stable even with a sharp increase in requests. In addition, we conduct load testing before launch.
How is event information updated - manually or automatically?
If you use PartyTicket or your own ticketing program, the bot will receive updates automatically. You can also connect an admin panel or API to manage events.
Do I need to launch a new bot after the event ends?
The Telegram chat bot scales for new events: you simply add a new event via the admin panel or API, and the scripts are updated automatically.
Can the Telegram bot search and book tickets in different languages?
We can implement support for multiple languages. The user selects a language when they first log in, and then the entire communication script, buttons, and messages are displayed according to the selected localization.
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