Portal for housing and communal services and condominiums based on «MyHome24»

Digitalization has long been a key factor in the successful management of any business, and housing and utilities is one of the areas that needed it most. Outdated methods of communication and management often lead to misunderstandings, inefficient use of resources, and resident dissatisfaction. The developers of AVADA MEDIA have offered a unique solution – a portal site based on their own software solution “MyHome24”, developed taking into account all the needs of housing and communal services enterprises.

Our website for housing and communal services and condominiums is not just a tool for administrators, but a whole ecosystem for convenient and effective interaction between residents and management companies. The modern platform combines all building management processes in one place, providing the most comfortable conditions for all participants.

For housing and communal services and condominiums, MyHome24 is a multifunctional online platform that will become a single point of contact between the management organization and residents. Thanks to its intuitive interface and a wide range of tools, you will be able to significantly simplify and automate many important processes. Our condominium website, MyHome24, is a unique and flexible service that can be adapted to the unique needs of your organization.

For the housing and utilities sector of Ukraine, a condominium website has long been a necessity. Now management companies can forget about paperwork, long queues and misunderstandings with utility bills forever. Everything you need to manage your home is now available in a few clicks. The platform automates processes, reduces time spent on solving household issues, and makes interaction with residents transparent and convenient. And it gives subscribers the opportunity to stay up to date, monitor expenses, submit repair requests, and participate in meetings and surveys without leaving their homes or even meeting their neighbors.

Your official housing and communal services website for Ukraine based on MyHome24 provides significant benefits for both residents and your management company. Let’s take a look at how each party benefits from the implementation and use of this system.

Round-the-clock access to information

Residents can get up-to-date information about their account balance, payments and debts at any time without leaving their homes. All information about charges, payments and resource consumption is always at hand.

Transparency of work

The HOA website allows residents to track the status of service requests and receive notifications when their requests have been processed or completed. This increases resident satisfaction and trust in management companies.

The website also provides detailed data on each personal account, including all payments and charges made, detailed data on expenses, investments in infrastructure modernization, and even forecasts of tariff changes. This helps to avoid misunderstandings and increase resident loyalty.

Saving time

• Online payment for services – residents can quickly pay for utilities without wasting time going to cash desks and queues. The platform supports various payment methods, making the process as convenient as possible.
• Automation of the process of submitting applications for repairs and troubleshooting or requests for infrastructure improvements, wishes, complaints and suggestions can be submitted in a few clicks, without the need to contact the company’s office.

Participation in the management of the building

• The ability to participate in voting and polls allows residents to influence important decisions in the management of the building, such as the choice of service providers, budget approval and other important issues.
• Feedback from the administration via the condominium website allows residents to quickly and effectively express their wishes and comments on service-related issues.

Timely information

The housing and communal services company sends notifications about utility bills, upcoming works and other events through the website, which helps residents not to miss important dates, avoid unexpected situations and fines for late payments.

Automate processes and reduce workload

• All reports on payments, applications, and other issues can be generated automatically by administrators and management companies, which reduces the time spent on data collection and processing.
• Notifications about new applications, overdue payments, and other important events allow you to respond quickly to any situation.
• Automation of accounting, thanks to the integration of the platform with resource accounting systems. Using MyHome24 website portal, housing and public utilities can automatically collect data on the consumption of water, gas, heating and other services, reducing errors and data processing time.

Improved communication with residents

• Direct interaction through the portal website – all questions and requests from residents can be sent directly through the housing and utilities website, which increases the speed of response to requests. Administrators will process applications faster, answer questions and solve problems without meeting with subscribers in person.
• The ability to organize polls and voting among residents allows for more democratic decision-making and taking into account the opinions of all residents. This simplifies the process of approving important changes or choosing service providers.

Service quality control

• Request and maintenance history allows management companies to track all maintenance and repair requests, their status, and deadlines. This helps to avoid delays and analyze the quality of contractors’ work.
• Reports on the technical condition of equipment, heating systems, water supply systems, and other important infrastructure facilities allow you to manage repairs and preventive maintenance at a higher level.

Operational efficiency

• Fewer phone calls and paperwork, the platform minimizes the need for paperwork and phone calls, as all operations can be performed through the system. This reduces the workload on employees and allows them to focus on more important tasks.
• Flexibility and customization – the website can be customized to meet the specific needs of a particular residential complex or condominium. This may be necessary to take into account the specifics of tariffs, work with contractors, or the specifics of the internal structure.

Residents’ trust and loyalty

• Access to a convenient service significantly increases the satisfaction of residents with their interaction with the management company, the number of complaints decreases, and loyalty and trust increase.
• Simplified information exchange is fast and clear. This helps to avoid misunderstandings and conflicts between residents and management.

Customization and scalability

• Development of individual design and functionality for the needs and features of each residential complex or condominium. This is very important for large and specialized facilities.
• The ability to integrate with other accounting systems and existing programs for accounting for utility bills, resource management programs, as well as real estate management systems – simplifies the work of the administrator, you can set up integrations with Excel, CRM, payment services, email and SMS messages, 1C – the housing and communal services website can be connected to both external and internal systems.
• Flexible architecture that allows you to expand the functionality in the future – add new features, such as advanced analytics, additional modules for managing parking, playgrounds, yard areas, as well as integrations with new technologies, such as smart meters.

Implementation of a website for condominiums and housing and communal services based on MyHome24 provides significant benefits to both parties. Residents get a convenient and transparent way to ask questions and communicate with the administration, and companies get an effective tool for automating processes, improving the quality of service, and increasing efficiency.

We can create a website for a housing and communal services management company for a house according to individual requests or implement a ready-made custom platform with a basic set of functions for condominiums and housing and communal services.

MyHome24 website for the housing and utilities sector offers a wide range of features that make home management convenient and efficient for both residents and administrators. Let’s take a look at the key features of the portal for all users.

Personal account for residents. Each registered subscriber gets access to a Personal Account, where all apartment and utility management functions are concentrated. This is not only a utility payment site, but a space for each resident to monitor the state of affairs in the building and solve general and personal financial issues.

View and pay for utility services online. All invoices can be found in the Personal Account and utilities can be paid online in several ways. Residents can control their expenses and receive notifications of new charges.

Payment history. All payments are stored on the HOA website, which allows residents to easily track their payment history and respond to any discrepancies in a timely manner.

Maintenance and repair requests. Residents can quickly submit a request for troubleshooting (water supply, heating, electricity, and other utility services online), monitor its status, and receive notifications of its completion through the condominium website.

Transmission of meter readings. Entering water meter or electricity meter readings takes less than a minute. The system immediately shows your average consumption and compares it with the previous month.

Managing applications and requests. The portal allows subscribers to submit an application in electronic format, and the site helps the administration of condominiums to effectively manage its execution.

Online applications for repairs and maintenance. Is the riser clogged? A light bulb burned out in the entrance? No need to call and wait for a dispatcher to respond. Residents can send a request for repair work, choose the category of the request (emergency, scheduled, complaint, suggestion), and attach a photo to demonstrate the problem. The administration can track the process of fulfilling the request by statuses, such as “Accepted”, “In progress”, “Completed”.

History of requests. The entire history of requests, including the current status, notes, and completion dates, is available to users anytime and anywhere they have an internet connection. This simplifies communication and increases transparency.

Built-in messages, news, and notifications. Residents and the administration receive timely notifications about the status of applications, new messages, and schedule changes. Scheduled water shutdowns, territory cleaning, new rules or tariffs coming into force – subscribers will learn about it in time.

Notifications on the website can be:

• individual – only to the subscriber (for example, regarding debts);
• mass notifications – for all residents or for a specific building;
• emergency – duplicated by SMS or email.

The website for paying for utilities sends notifications not only about upcoming payments, but also about the expiration dates of current applications, changes in tariffs, or important events. For the convenience of residents, the system sends reminders a few days before the utility bill is due.

Communication and feedback. The platform provides convenient communication between residents and the administration in various formats.

Online payment for utilities. The website for paying for utility services can be integrated with popular payment systems. Residents will be able to pay for services in a few clicks, without visiting banks or terminals, queues and inconveniences, and immediately check the payment for utilities on their personal account online, thanks to

• support for Visa/MasterCard, Google Pay, Apple Pay;
• integration with LiqPay, Portmone, WayForPay, etc;
• the ability to pay utility bills online with a bank card – the entire bill in one click.

Analytics and reports. All important documents are available on the website: minutes of condominium meetings, financial reports, contracts with contractors, tariff tables. The administration gets access to analytics on payments, applications, maintenance, and expenses, so they can quickly analyze the situation and make decisions. The online condominium management system also helps to monitor the technical condition of the equipment, track the last maintenance and the need for repairs.

Residents also have access to the charter, minutes of general meetings, resolutions, contracts with contractors, financial reports of the condominium to residents, cost breakdowns, and planned works.

Integration with external systems. The platform is designed to integrate with popular accounting programs, including 1C/ BAS, export from Excel, CRM. We will set up data exchange so that your employees no longer have to duplicate information manually and simplify the work of your accounting department. Integrations with payment systems and banks allow residents to conveniently pay for services. Integrations with accounting systems allow you to automatically receive up-to-date data on utility costs.

MyHome24 online platform is not just a website for paying for utilities online. Here, residents can get a lot of information, find out their utility debt on their personal account online, and complain about a broken elevator or a weak hood. Users can access the site 24/7 from any device – mobile phone, tablet, computer.

If necessary, we implement custom features on the website, including modules, integrations, and interfaces that will provide advanced functionality and help build a modern digital environment for residents and the management company.

• An interactive map or dashboard of the building’s status, which displays information about elevators, lighting, and sensors (if IoT is available). This feature provides real-time monitoring of the technical condition of the facilities.
• Voting and polls. Previously, residents had to come to meetings in person, but now they only need to have a laptop, tablet, or smartphone to participate in online voting, view protocols and results, and even hold discussions before voting. The platform helps to make important decisions about the quality of life in an apartment building or residential complex quickly and in an organized manner.
• Forums and discussions. Residents can communicate with each other and the administration through thematic forums and chats, create discussion threads, and resolve issues and problems, such as infrastructure improvements.
• Integration with video surveillance to view cameras in real time (courtyard, entrance, elevator) with limited access (only for residents at the registration address).
• Online booking of common areas – for example, for the use of a conference room, gym, parking space, etc., managing reservations and receiving confirmations.
• Notifications about the delivery of parcels and orders, thanks to integration with the intercom system or courier services.
• Smart home management through integration with devices such as leakage detectors, alarms, and lighting. Receive notifications and manage devices through the website for condominiums.
• The ability to request an installment plan or deferred payment directly through your account.
• Interactive tables with decoding of the cost of services.
• Management of several properties, i.e. different personal accounts from one interface. Relevant for investors and landlords.
• Mobile application that is fully synchronized with the web version, push notifications, GPS navigation to the office, an “emergency application” button, etc.

The key benefits of a housing and communal services website are online interaction between residents and the management company, as well as a simple, transparent and comfortable digital service. From basic payment and application functions to advanced integration with video surveillance and smart home systems, everything works to increase comfort, trust, and management efficiency.

If you want to create a website for a condominium, management company, or housing and communal services, we offer a flexible solution that can be adapted to any task. A ready-made website for a management company or condominium based on the modern MyHome24 system is not just a template, but a full-fledged platform for automating all processes in the housing and utilities sector online in Ukraine. And for those who want to get the best website for condominiums with individual design, functionality, and integrations, we will develop it from scratch, taking into account all the requirements.

For those who want to create a website for a management company, we can offer

• Implement a ready-made housing and communal services website based on MyHome24 program, which can be launched in the shortest possible time;
• finalize the ready-made website, customize the design and functionality;
• create a housing and communal services website for a house or residential complex from scratch.

MyHome24 service allows utility companies to operate online in Ukraine. We help you not just create a management company website, but build a transparent, efficient, and modern digital model of building management and communication with residents. You will receive a high-quality scalable product with an adaptive interface, the necessary functionality and flexible architecture. As well as training, support, and consultations for administrators.

To create a website for housing and communal services in Ukraine, you need to understand the specifics of the housing and communal services sector. Our team has extensive experience in developing custom software solutions for the housing and utilities sector in Ukraine – MyHome24 website is our product that takes care of many tasks of management companies.