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Managing apartment buildings and residential complexes involves many routine tasks: accounting and calculating utility bills, controlling debts, accepting repair requests, notifying residents, and issuing various certificates. Traditionally, all of this is done manually or using free tools, which leads to errors, delays, and prevents the level of service from being improved.
MyHome24 custom program is a modern digital solution from AVADA MEDIA developers that automates key processes for management companies, housing and communal services, and condominiums. Through the Personal Account of the housing and communal services, residents can quickly interact with the service organization online, and the administration can centrally control and manage all business activities. Contact us to find out how to open a Personal Account for utility bills and service management and take a step towards digitalization today.
MyHome24 program for automating housing and communal services in Ukraine is fully adapted to the realities of the Ukrainian housing and communal sector. This makes it an ideal tool for the digital transformation of the industry.
The program is available for the work of housing and communal services online, and the Personal Account saves time for employees and residents by speeding up key processes. This tool can be used not only to pay for utility services – Personal Account opens up many other opportunities, including
Through personal account, payment for housing and communal services will become a simple and transparent process accessible to everyone. The administrator creates accounts for users to work as a subscriber or a housing and communal services employee in personal account, and registration takes no more than a few minutes.
To enable residents to pay for housing and communal services online, personal account offers an intuitive interface and fast authorization. We will help management companies set up the system from scratch and show them how to create a personal account to pay for utilities and other services. Your residents will be able to conveniently pay for electricity through personal account from any device, be it a smartphone, tablet, or PC.
Personal account for a resident
Give your residents the opportunity to interact with your condominium online, Personal Account will save them time and nerves, and allow you to effectively manage the building and collect payments. It is enough to show subscribers once how to pay for housing and utilities through Personal Account, so that they no longer waste time on paper receipts.
The main functions that Personal Account for Housing and Utilities (Ukraine) includes:
Control of charges and payment history. If your subscribers use Personal Account, rent will always be received on time and safely. Users can at any time check the amount of charges for the current period, see the details of expenses, the history of all payments and the remaining debt (if any). The management company receives consolidated reports on all objects, and this greatly simplifies financial control and planning.
Modern payment for housing and utilities. Personal Account can work with various payment systems. Integration with payment gateways makes it possible to pay for utility services directly through the Personal Account of the housing and communal services subscriber without visiting cash desks or banks. This feature can be implemented in the program as part of expanding the program’s functionality. Through the Personal Account, payment for housing and communal services will be available at any convenient time, including weekends and holidays.
Publication of news and messages. The Personal Account of the condominium program “MyHome24” for the housing and communal services administration and the management company becomes a tool for instantly informing residents about important events and changes. The account publishes current news, notifications about emergency shutdowns, and scheduled work. General messages are published centrally and are available to each user.
Feedback and appeals. Through the Personal Account, residents of the building can send a message to the dispatcher or make a request (for example, to call a plumber or electrician), track its status and receive a response. Dispatchers and employees of the management company see all residents’ requests in a single system, can quickly respond and monitor the performance of work.
MyHome24 platform has a flexible architecture, which makes it possible to easily scale the functionality through additional modules. This is a critical moment for management companies that want to automate more processes and improve the level of service.
Popular additional features that we can implement in the User’s Personal Account:
With AVADA MEDIA you have the opportunity to customize your Personal Account to any requirements. Our team can not only connect additional modules, but also develop unique solutions for the individual needs of the customer: for example, integration with city services, creation of specialized reports or adaptation of the account design to the corporate identity of the management company.
Personal account of a resident in “MyHome24”
Logging into the Personal Account of the Housing and Utilities Company opens up a convenient and effective way to manage utility services and interact with the management company. Let’s consider the main benefits that residents of the building receive:
Transparency of financial settlements. The personal account of a resident of the building provides full access to information about charges for each service, detailed accounts and the history of all payments made, which eliminates any misunderstandings and allows residents to control their expenses.
Fast and convenient payment through the Personal Account. We can implement payment for utility services via the Internet: The Personal Account eliminates the need to go to the company’s office, bank or cash desk. Thanks to integration with modern payment systems, residents can pay for utility services online at any time of the day, using bank cards, electronic wallets or mobile applications Apple Pay, Google Pay. Also, when paying for utility services in the Personal Account, there is an opportunity to break down payments by items, including utility and additional services. Such options can be implemented as part of the program’s refinement.
Convenient and prompt submission of applications. Residents can quickly create applications for repairs, maintenance, garbage collection, and other services, attach photos, describe the problem, and track the status of its implementation in real time.
Timely information. The system provides instant delivery of notifications about scheduled work, accidents, tariff changes, and other important events via the Personal Account, push notifications, email, and SMS. Your subscribers are always up to date on important events, tariff changes, and upcoming fees.
Access to electronic documents. Residents can receive certificates (on family composition, lack of debt, etc.), view contracts, acts, and other documents without the need to personally visit the office.
Direct communication channel. The ability to directly contact the management company for advice, leave feedback, or a suggestion for improving the service.
For the management company and ACMH online, the Personal Account “MyHome24” is a tool that combines financial accounting, service, communication and analytics in one solution.
Automation of financial accounting. The ACMH administration has access to a full cycle of accrual management: from the formation of payment documents and accounting of receipts to debt control and automatic accrual of penalties (optional). All this reduces the burden on accounting and minimizes errors.
Improved housing and utilities service. Payment for utility services in the Personal Account allows you to avoid errors during accruals and control all payments. Thus, you can reduce the number of personnel involved in accepting payments and reconciling settlements.
Centralized application management. An integrated application processing system allows you to effectively distribute tasks between specialists, track the status of implementation and control deadlines.
Newsletters and communication. The mass mailing module helps to quickly inform all residents or individual groups about any changes and events, increasing the level of communication and transparency of work.
Analytics and reports. The management company gets access to detailed analytics on key indicators: financial receipts, debts, application processing, employee workload, which simplifies the adoption of management decisions.
Accounting for housing stock and subscribers. In the Personal Account, structured accounting of houses, entrances, apartments and personal accounts of residents is available with the ability to quickly search and filter information.
Security and confidentiality. The personal account for paying for housing and utilities provides a high level of protection of financial information, thanks to modern encryption and authentication protocols.
Thus, the Personal Account acts as a single digital tool for effective communication, management and financial interaction between residents and the management company, increasing transparency and quality of service.
Management version interface
MyHome24 personal account is designed taking into account real-world tasks and usage scenarios for each key role, making the work of all participants in the building management process convenient and efficient. Users simply log in to the Personal Account in our housing and utilities program to gain access to all functions.
Such a flexible approach provides each user with access to exactly those tools that are necessary for their tasks, while protecting data and distinguishing access levels.
As part of the individual development, automation of accruals, maintenance of payment history, generation and sending of receipts directly to the resident’s Personal Account is available. Integration with 1C and other accounting systems is also provided. Thanks to this, residents can view accruals and manage rent bills in the Personal Account for payment of housing and communal services without unnecessary requests. Also, not only housing and communal services can be paid here, the Personal Account can be adapted to make any utility payments.
Payment for housing and communal services through the Personal Account is an opportunity to quickly and conveniently pay bills through integrated payment systems (bank cards, Apple Pay/Google Pay, Internet banking). For the convenience of users, payment for communal services through the Personal Account can be made online with transaction confirmation and instant payment status update. This is especially important for those who are looking for a simple way to pay for housing and communal services through the Personal Account quickly and reliably.
Residents can easily and promptly transfer data, view the history of transmitted readings and notifications about submission deadlines. Access to the full history of financial transactions for each personal account reduces the number of appeals to accounting and dispatchers. A resident only needs to log in to the Personal Account of the Housing and Community Services to complete all operations in a few clicks. Payment for housing and communal services through the Personal Account is convenient, transparent and safe.
Each management company and condominium association may have unique requirements for digital tools, so we provide an interface customization service. Such adaptation makes it possible to customize the appearance, information display logic, and user-friendly set of options in strict accordance with the specific business processes and internal regulations of your organization.
In our software solution “MyHome24” for housing and communal services, the Personal Account is easily customized to the needs of your organization, by eliminating unnecessary options and introducing additional ones. For example, as part of customization, you can integrate corporate colors and elements of the corporate style of the management company’s brand. Customizing the Personal Account allows you to make the system as convenient and effective as possible for your management model. All modifications are performed by the AVADA MEDIA team, taking into account your wishes and the technical standards of the “MyHome24” platform.
In addition to customizing a ready-made solution, the MyDim24 development team offers a full cycle of developing a Personal Account from scratch to meet the individual requirements of your management company or condominium association. This is the optimal solution for organizations that:
Development of a Personal Account for housing and utilities from scratch is carried out in stages: from business analysis and design to launch and support. This approach allows you to create a solution that ideally meets your needs and ensures maximum efficiency in housing management. You get an individual product that can take into account any technical, legal or organizational features of your company.
Our team has been developing digital solutions for over 10 years, including for the housing and communal sector, including modular and individual personal accounts for condominiums, management companies and utility providers. We understand the specifics of the industry and are able to adapt the interface and functionality to real business processes – from accounting and dispatching to the convenience of end users. To create a Personal Account for Housing and Utilities, you must have access to the MyHome24 program – order a ready-made boxed version or individual development of the program for condominiums. We remind you that we offer both ready-made solutions with the possibility of modification, and development of functionality from scratch for specific tasks of your business.
We are trusted because we have a deep understanding of the specifics of housing and utilities, and we offer:
If you want to implement a Personal Account in your condominium, which will simplify the lives of your residents and the workflows of your employees, you need a professional team. Our specialists have extensive experience in developing software products for the housing and utilities sector and are able to adapt digital solutions to the real needs of condominiums and management companies. Our solutions always demonstrate a modern approach to housing management.
Can I send mass messages to residents (for example, about repairs or disconnections) through my housing and utilities account?
Yes, the system has a function for mass sending messages. The management company can send messages to all buildings or select individual entrances and user groups. Messages are delivered via the Personal Account, email or push notification.
How do I log in to the Personal Account of the Housing and Utilities for tenants?
Access to the Personal Account of the condominium association is available to tenants and temporary residents as well as owners. You can create separate personal accounts for them or keep track of their records within the main one. This is convenient for correctly calculating payments and tracking payment history. The management company monitors the lease terms and the registration status of residents.
Is there a feedback function in the account for residents to contact the dispatcher directly?
The system allows residents to directly send requests to the dispatcher or the management company through the Personal Account. Applications are received in real time and are recorded in the system with the date and time. Residents can track the status of their request and receive notifications about its execution.
Is it possible to connect payment for utilities through the Personal Account with several payment systems at once?
The system can be configured to work with several payment services simultaneously. Residents can choose the most convenient payment method – by card, through a bank or electronic wallets. All payments are automatically recorded on personal accounts. Residents can pay for electricity through the Personal Account and for other services without leaving home and without queues.
What do you need to do to add new services or change tariffs in the Personal Account?
Thanks to the support of our specialists, you can quickly adapt the system if necessary. Changes to the list of services or tariffs can be made through the administrative panel of the Personal Account. This is usually done by an employee of the management company or our specialist upon request. All updates are displayed immediately for residents, and the system automatically calculates the charges.
Is it possible to keep track of individual and common meter readings in parallel?
Yes, the recording of individual and common meter readings can be implemented in this way. The system will process both types of data for accurate charging. This is important for the correct distribution of costs and transparency of calculations. Residents can see their share of consumption and common house indicators in their Personal Account.
Do residents, accounting staff and dispatchers need special knowledge to work in the Housing and Utilities Personal Account?
No, we have made the interface as intuitive and simple as possible. Residents, accounting staff and dispatchers will be able to easily master the work after a short briefing. During implementation, we provide training and step-by-step instructions. Further technical support is available if necessary.
How is the system updated and new features added after implementation?
Any system updates and implementation of new functions are performed as part of support and technical support after the project is launched by the company, and are discussed separately. All improvements at the client’s individual request are implemented without downtime in the work of the housing and communal services enterprise. Program users are notified in advance of important changes in the Housing and Utilities Personal Account. Support helps to quickly master new features.
Does the Personal Account support working with several houses at the same time?
Yes, the Housing and Utilities Personal Account provides access to data for several houses within one interface. Access is delimited by roles and levels of rights so that residents and responsible employees see only relevant information.
Can the Personal Account be integrated with other modules of your MyHome24 program?
Integration with other MyHome24 modules is available by default. All data is synchronized automatically – from financial transactions to residents’ requests. This provides comprehensive accounting and convenient management. Additional integrations can be implemented individually.
Is it possible to restrict access to certain functions of the account for different categories of users?
Yes, the system supports flexible distribution of roles and access rights. For example, an accountant sees only financial data, and a dispatcher sees residents’ requests. And the residents themselves have access only to their accounts and messages.
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The user, filling out an application on the website https://avada-media.ua/ (hereinafter referred to as the Site), agrees to the terms of this Consent for the processing of personal data (hereinafter referred to as the Consent) in accordance with the Law of Ukraine “On the collection of personal data”. Acceptance of the offer of the Consent is the sending of an application from the Site or an order from the Operator by telephone of the Site.
The user gives his consent to the processing of his personal data with the following conditions:
1. This Consent is given to the processing of personal data both without and using automation tools.
2. Consent applies to the following information: name, phone, email.
3. Consent to the processing of personal data is given in order to provide the User with an answer to the application, further conclude and fulfill obligations under the contracts, provide customer support, inform about services that, in the opinion of the Operator, may be of interest to the User, conduct surveys and market research.
4. The User grants the Operator the right to carry out the following actions (operations) with personal data: collection, recording, systematization, accumulation, storage, clarification (updating, changing), use, depersonalization, blocking, deletion and destruction, transfer to third parties, with the consent of the subject of personal data and compliance with measures to protect personal data from unauthorized access.
5. Personal data is processed by the Operator until all necessary procedures are completed. Also, processing can be stopped at the request of the User by e-mail: info@avada-media.com.ua
6. The User confirms that by giving Consent, he acts freely, by his will and in his interest.
7. This Consent is valid indefinitely until the termination of the processing of personal data for the reasons specified in clause 5 of this document.
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