Mobile application for housing and communal services and condominiums based on «MyHome24»

For many years, the housing and utilities sector has remained on the sidelines of digital transformation, although utilities companies were in the greatest need of automation. Rising expectations of residents, the need for transparency, fast processing of requests, and reduced workload on staff all require modern solutions. A mobile application for condominiums takes the service to a new level, providing residents with easy and convenient access to all services and up-to-date information on their smartphones. And for the management company, it is a digital communication channel that reduces the number of calls, automates routine actions, and improves reputation.

We offer the development of a mobile application for condominiums as part of the expansion of the capabilities of our «MyHome24» program. This is another powerful digitalization tool from AVADA MEDIA that will raise the level of service in your housing stock and distinguish your management company from competitors.

The housing and communal services program «MyHome24» is a unique solution designed specifically for the needs of management companies, condominiums and housing and communal services. The platform helps to automate the processes of accounting, payment for services and communication. And now we offer the next step – the creation of a tool that opens up new opportunities for your residents and employees. You will receive not just an application for paying for utility and condominium services, but a full-fledged software solution – fully adapted to the specifics of your housing stock. Developing a mobile application for a management company allows you to:

• provide residents with convenient access to all services anytime and anywhere;
• reduce the burden on operators and simplify the work with applications and payments;
• establish transparent, efficient and two-way communication;
• increase user engagement and loyalty.

Ordering a mobile application for housing and communal services means a radical change in the approach to housing management. This is not just a digital notebook with tariffs and receipts, but a full-fledged ecosystem that takes into account all the nuances of managing apartment buildings and utilities, allowing residents and administrators to perform operations on smartphones and interact quickly within a single digital system.

Mobile app for condominiums, management companies and housing and communal services is a convenient digital tool that will allow residents to interact with your service organization via a smartphone. In fact, it is an extension of the capabilities of «MyHome24» web platform adapted for mobile devices.

The principle of operation is simple: the application is synchronized with the central system «MyHome24», which you are already working with or plan to implement. All data is centralized, and users get a convenient mobile interface without duplicating or re-entering information. Thus, you get not a separate product, but a single ecosystem for effective housing management and interaction with residents.

The mobile housing and communal services application for residents can be as customized as possible: with a corporate identity, unique functionality and full integration with «MyHome24» system. It will become a logical addition to your digital infrastructure.

Online payment of condominium bills, quick viewing of charges, balance control, submission of applications, and convenient communication are no longer luxuries, but mandatory tools that increase resident satisfaction and significantly reduce the workload of the administration.

A mobile application for a housing and communal services management company helps residents and the administration to solve everyday issues conveniently and quickly. Using the app to pay for housing and utility services simplifies the lives of residents, helps them to become friends with the management company, avoid bureaucracy and save time. Everything that used to require a personal visit to the office, calls, or paperwork is now available on your smartphone. Let’s take a look at all the popular and in-demand features for a utility app.

Online utility payments

Residents can quickly and securely make payments to the utility company directly through a mobile utility payment application – without queues or logging into an online bank. The program fully automates the process of charging and accepting payments:

• displays a list of charges for the apartment for each service: electricity, water, heating, garbage collection, elevator maintenance, etc;
• allows you to pay everything in one click with a bank card, Apple Pay / Google Pay through a linked payment service;
• notifies you of new charges and reminds you to pay via push;
• stores the history of all payments with filtering by date, service and amount;
• automatically generates and sends receipts in PDF format to your phone or email.

The utility bill payment app is available 24/7 and allows you to pay for services at any time of the day, which speeds up the receipt of funds and reduces the level of delinquencies.

Submission of applications and requests

Instead of calling or going to the office, all issues can now be resolved in the app. Users send requests directly, and the management company’s employees respond immediately:

Using the web application for condominiums, residents can:

• send requests and applications for repairs, maintenance, or emergencies, such as a leaking roof or a broken elevator;
• attach a photo/video, indicate the exact location of the problem, and add a comment;
• track the status: accepted, in progress, completed, receiving notifications of status changes.

Requests are distributed among responsible employees, and their status is tracked until the request is closed. This approach reduces the workload on the call center and eliminates the loss of information. You no longer need to call and explain to the dispatcher what happened in which entrance – everything is resolved via smartphone in 2-3 minutes.

News and notifications

Subscribers don’t always open email newsletters and website announcements right away, and often ignore paper announcements in the entrance and phone calls. Mobile push notifications guarantee instant delivery of important information about scheduled work, emergencies, and news about the building and condominium directly to residents’ smartphones. Management companies can instantly inform residents about any events and changes – no more “I didn’t hear,” “I didn’t know,” “why didn’t you warn me?”

Residents are always up to date on what’s happening in the building, as the condominium app provides:

• instant push notifications about utility outages, changes in work schedules, new tariffs or upcoming fees;
• news archive available at any time;
• statuses of notifications – read and unread;
• the ability to attach files, diagrams, and links.

Notifications are sent directly in push format, which means they are timely. The app minimizes the likelihood of misunderstandings between residents and the management company.

Transmission of meter readings

In the app for condominiums, residents can quickly and conveniently enter meter readings (water, electricity, heating). The data is automatically transferred to the service provider for further processing and payment calculation, which minimizes the risk of errors and simplifies the information collection process.

Voting and polls

The condominium app allows for open and anonymous voting: selection of board forms, repairs, budget approval, change of contractors, etc. The results are processed instantly, displayed in real time, the history of votes and decisions is saved, and falsification is excluded – one account = one vote. Subscribers can influence home maintenance decisions, regardless of time or location. Building management will become more open and collaborative.

Reporting and documentation

The condominium mobile application provides residents with constant access to all important documents – contracts, financial reports, meeting minutes, work plans, and other materials that were previously available only in paper form, on request, or on «MyHome24» website. All data is automatically pulled from the internal management system and updated in real time, structured and available 24/7. Subscribers know how their money is spent and what work is planned for the future, without being indignant or asking questions.

Today, residents expect instant access to information and services on the go. Therefore, for management companies focused on a high level of service, a mobile application for condominiums becomes a logical and important step towards digital transformation and improving the quality of service. Let’s take a look at the key reasons to order a mobile application for housing and communal services.

Convenience for residents

The application builds trust and satisfaction with the company’s work among subscribers. Most people are accustomed to solving household and financial issues through a smartphone, so it will be convenient for them to use a mobile utility application that provides

• 24/7 access to all services – wherever residents are, they can view their payment history at any time, find out service tariffs, contact information, management company’s work schedule and other useful information from their condominium;
• sending push notifications about important events – subscribers do not need to check their mail or wait for calls, the information will arrive on time and will not go unnoticed;
• quick feedback – you can leave a request or vote in a few clicks;
• a convenient personal account with a history of transactions, receipts, and documents.

A modern home app turns utility management into a comfortable and secure digital process. You no longer need to keep paper receipts or remember payment deadlines – everything is automated and available in one click. The mobile utility payment application allows you to forget about manual data reconciliation and tedious searches for unpaid bills. This is not just a convenience, but an element of improving the quality of life that meets the level of modern technology and service standards. For residents who use the custom application, utility bills are paid quickly and conveniently, and reaching the dispatcher is no longer a problem.

Reduced workload for employees

Automation of utility payments and record keeping significantly reduces the workload of the accounting department and dispatchers, minimizes the number of errors associated with manual data processing. The application for paying utility bills provides access to charges and receipts, keeps records of incoming payments and accounts receivable. Based on this functionality, the advantages for the management company are obvious:

• fewer inquiries on basic issues – residents receive all the answers in the app;
• applications are recorded automatically, without loss and with a complete history;
• reduced workload on the office and call center, especially during rush hour;
• managing applications and payments in a digital format is more efficient and convenient.

The HOA mobile application frees operators and employees from constant phone calls and manual data processing, helps redistribute the flow of applications, allowing residents to track the status of their applications, receive answers and notifications directly on their smartphones.

Transparency of management, communication, and charges

A mobile app for the housing and utilities sector makes the company’s processes more transparent and democratic by providing feedback, organizing polls and voting, for example, to approve the budget and select contractors. This is especially useful for large residential complexes where it is difficult to gather all residents offline.

The HOA app displays all actions, messages, charges, and statuses in real time. Subscribers have access to:

• a complete history of all charges and transactions for any period, bill details, current debts and overpayments – no more questions “what for?”
• notifications about new receipts, charges, works and outages;
• control over the fulfillment of requests and public reporting on the building;
• the ability to ask questions or leave feedback directly through the app.

A custom application for paying for utility services will become a tool for residents that is always at hand, allowing them to track the correctness of payments and avoid unpleasant surprises associated with the accumulation of debts.

Uniqueness and scalability

For utilities, a mobile application becomes part of the brand and increases the company’s reputation in the eyes of customers. An individually developed utility payment app can be easily customized to meet individual needs: it can use the corporate identity of your management company and introduce new options. For example, the utility payment app can be adapted to the specifics of a particular building or residential complex: you can add functions for booking parking spaces, registering guests, ordering additional services (cleaning, pest control, etc.). This approach allows residents to use a service that best meets their real needs.

Strengthening the image and competitiveness

The development of a mobile application for the housing and utilities sector demonstrates the company’s readiness to use advanced technologies and a progressive approach to improve the quality of service and management efficiency. This favorably distinguishes the management company from competitors and forms the image of a modern and customer-oriented organization.

Strengthening the image and competitiveness

The development of a mobile application for the housing and utilities sector demonstrates the company’s readiness to use advanced technologies and a progressive approach to improve the quality of service and management efficiency. This favorably distinguishes the management company from competitors and forms the image of a modern and customer-oriented organization.

Reduced operating costs

Automating the work of the housing and utilities sector with a mobile application based on «MyHome24» frees your employees from routine tasks and allows them to devote more time to important strategic issues. Less paperwork means fewer human resources to maintain and store it.

If you have a full-fledged website and an internal accounting system, a mobile application for the housing and utilities sector becomes a logical continuation of your management company’s automation, only at a higher level. A mobile application individually developed for the housing and utilities sector demonstrates a qualitatively new level of service that we help you reach. You can order a mobile application for the housing and utilities sector from us, which will become not just a convenient digital service, but a full-fledged part of a single management ecosystem, increasing work efficiency, process transparency, and the level of trust from residents.

Today, the market offers off-the-shelf solutions with typical functionality for the housing and utilities sector, which cover basic needs but cannot take into account all the features and fully automate the work of the enterprise. To maximize adaptation to your company’s processes, we recommend developing your own best utility payment app with a corporate design and unique functionality.

We offer a full range of services: from analyzing the needs of your company to launching and maintaining the application. Our key advantages:

1. Expertise in the field of housing and communal services. Automation of a housing and communal services management company is one of the most popular services in AVADA MEDIA. Our specialists understand the specifics of the industry, the real needs of participants, and the factors that affect the comfort and trust in your company. The mobile application for the housing and utilities sector will fully meet the current needs and latest trends in technology, is developed with a priority on safety and convenience, takes into account all aspects of the housing and utilities sector and the needs of residents.

2. User-friendly interface for all users. We create an intuitive interface taking into account the needs of different age groups – from young users to elderly residents who want everything to be simple and accessible: easy navigation and large controls; support for different interface languages; adaptation for iOS and Android to make it as convenient as possible for all categories of residents using the app to pay for their apartment.

3. Individual approach. We develop modern mobile applications for housing and communal services and condominiums of any scale that meet the specifics and scale of the business, individual requirements and budget of the customer.

4. Long-term support. We not only implement utility applications, but also provide technical support, regular updates, and product development as your needs grow.

5. Transparent conditions. AVADA MEDIA has an honest and clear pricing policy without hidden fees, coordination of each stage of the project with the customer, demonstration of progress and making edits during development.

Technology in the hands of professionals is a powerful tool that will help your company grow and your residents feel comfortable and confident. Our team is ready to develop the best app for your condominium, which will simplify the life of your subscribers, reduce the daily work of your management company and improve the quality of services provided.