DEVELOPMENT OF A B2B PORTAL

Customer experience is an important aspect to consider when organizing business processes. In a highly competitive environment, most customers are unlikely to become permanent unless they have a positive experience with your company.

A B2B portal makes it easier for you to improve your customer experience than with a regular support system that you can provide by phone or email. And this is not the only reason why you should think about purchasing this tool. Development of a B2B portal will give your business a lot of benefits.

• Low cost of customer support

One of the main reasons to consider developing a B2B portal is the low cost of customer support. Unlike large retail chains, small companies cannot afford to hire large staff to manage customer requests. With the help of a B2B portal, this task can be solved without hiring a large staff. The cost of creating a B2B portal is less than the cost of hiring employees. Even if your support team is hourly or outsourced, it can cost you more than developing a B2B portal.

• Fast start

Activities such as creating a catalog, processing requests, manually promoting each promotional sale take a lot of time and effort. If you are hiring employees, you can also take time to train them to complete time-limited customer support tasks. You may also need to receive reports from them from time to time, and somehow process this information. This also takes time.

Ideally, your goal is to start a business quickly and easily. And developing a B2B portal can do it for you. It allows you to automate every manual task and get your business up and running instantly. Immediately after filling the product catalog, integrating your new system or functions with existing software, changing product lists, conducting promotional sales, etc. you will be ready to make a profit. The launch is done in a matter of hours. Thus, developing a B2B portal can significantly save time for your business, especially at the initial stage.

• Real-time analytics

Tracking everything manually, from inquiries to complaints or sales, can be challenging, but not with a B2B portal. Thanks to its wide functionality, you can analyze every aspect of your business in real time.

You can view customer demographics, general inquiries or complaints, and more. You can also get an idea of ​​your customers’ requirements and customize your products or services accordingly.

Another important fact is that you can effectively manage your inventory by figuring out which products are in high demand and which are not. In accordance with this, you can make a decision to buy a new batch of hot goods and conduct a sale of goods that are in low demand.

• Enhanced security

Security is an important aspect to consider for both small and large businesses. With the B2B portal, you can define user roles and grant authorized access to various objects.

• Increasing the speed of business processes

The initial setup of a B2B portal is very fast. Thanks to this, as well as the automation of most operations, you will be able to meet any growing demand for your products or services.

• Efficient service

By reducing the number of repetitive tasks, your staff (or you personally, if there is no one) will have more time to focus on solving more complex tasks. When customers get what they want quickly, they welcome it. Thus, with the development of the B2B portal, you can improve the quality of service.

IT-company AVADA-MEDIA is the market leader in providing simple and effective solutions in the field of business automation. We offer:

• Develop a turnkey B2B portal

An individual approach allows us to develop a truly unique product. You will get a tool that can automate many tasks.

At the request of customers, the functionality of the portal can be expanded by adding payment gateways, channels of communication with customers (chat bots, tickets, etc.), a multi-level system of protection against unauthorized access.

• Develop a B2B portal using the most effective programming tools – frameworks Laravel, Yii 2.0 and Symfony.

A B2B portal is a great option to increase the efficiency of your business with minimal costs. Laravel, Yii 2.0 and Symfony frameworks allow you to implement any idea in the field of business automation.

As a professional software development company, we know that our clients value business tools for their reliability, stability, flawless security and flexibility with a wide range of features. We have mastered a technology stack that helps us deliver better solutions. We adapt our services in accordance with the requirements of our clients and can develop a product of any complexity.